Go paper-free
Amend paper-free preferences for your statements and correspondence.
Community Bankers
Community Bankers are here to help our customers who may not have a local branch. They offer banking services and account support.
Your Community Banker will have a dedicated space in a community venue or Banking Hub.
Get help with
- Card and PIN services
- Managing your account
- Help with Internet Banking or our Mobile Banking app
- Help with Telephone Banking
- Payments and transfers.
Our Community Bankers can help personal customers with
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- Card and PIN – reporting lost and stolen cards or ordering a replacement card or PIN.
- Manage your personal details – we can help you to update your personal details and contact preferences.
- Order a replacement cheque book / credit book.
- View and order statements.
- Close your account.
- Help with Internet Banking and Telephone Banking.
- Payments and transfers – paying someone new, managing a Direct Debit or standing order, or transferring money between your accounts.
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Our Community Bankers can help you if you need support with a life event or have money worries. They can also connect you to one of our specialist telephony teams.
We can also help you find the right support online.
- Register a death
- Appoint someone to manage your affairs
- Adding a third party to your account
- Registering your support needs
- Help with money worries
- Fraud support if you think you've been scammed
- Proving your identity
- Register a complaint
Our Community Bankers can help business customers
You can get help and support with general account management and selected card and payment services. For everything else, Community Bankers will guide you using your own device or put you in touch with our specialist telephony teams.
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Help with banking online
You can get help with understanding our Online Banking services and training support.
- Educate on the features of Online Banking
- Help with registering for Online Banking
- Help with registering for our Mobile Banking app
- Online for Business guide [pdf, 133kb]
- Reset your Online Banking logon details.
Payments and transfers
- Make a payment (limits apply)
- Manage Direct Debits and standing orders
- Transfer money between your own accounts
Manage your account
You can manage your details and view your accounts.
- Order a replacement cheque book
- Order a replacement credit book
- View your balance and transactions
- Change your address
- Manage your contact details
- Close your account
- Make a change to your business accounts
Card and PIN services
You can get help to manage your cards such as ordering a replacement card, report it lost or stolen and view your PIN.
Telephone Banking
You can do most of your banking quickly and easily by calling us.
Get help with registering and learn about the features of Telephone Banking.
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- Beccles
- Blyth
- Brecon
- Burnham-on-Sea
- Chesham
- Chester Road Newquay
- Cranbrook
- Dewsbury
- Fakenham
- Hailsham
- Hertford
- Hitchin
- Kendal
- Kettering
- Liskeard
- Macclesfield
- Market Harborough
- Matlock
- Monmouth
- New Milton
- Presteigne
- Rugeley
- St Ives Cambridge
- Stow-on-the-Wold
- Thetford
- Tonypandy
- Wadebridge
- Wisbech
Could you do your banking online?
You can do your everyday banking with our Mobile Banking app or Internet Banking. It's simple and safe and available on iOS and Android devices.
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