Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Change who can access your accounts
If you’re a Full Access User, you can now update your people more quickly and easily in both Online for Business and the Business banking app.
What you can do online
Frequently asked questions
-
As a Full Access User you can view signatories and access levels in Online for Business.
- Log in to Online for Business and go to ‘Admin’, or in the app select ‘Profile and Settings’
- Under the ‘Your business’ tab, select ‘Manage your people and controls’
- The next screen will list all the signatories and their online banking user level.
If you see the message ‘You need full access to view this page’, it means you don’t have Full Access User permissions.
-
Only a Full Access User can change another user’s online banking access, and any changes must be approved in line with your mandate.
To find out who in your business has Full Access User permissions:
- Log into Online for Business and go to ‘Admin’, or in the app select ‘Profile and Settings’.
- Under the ‘Your business’ tab, select ‘Manage your people and controls’
- The next screen will list all the signatories and their online banking user level.
- To change an existing user’s permissions or access level, select 'Manage' next to their name and follow the on-screen instructions.
-
If there are no Full Access Users on the account and you need to amend the user level of an existing Online for Business user, you’ll need to complete form 12628 (PDF, 174KB) and return it by post to the address shown on the form.
To avoid delays, please complete the form on your computer before printing it. If you fill it in by hand, please use a black pen only.
-
The quickest way to add a new person is in Online for Business.
You’ll need:
- your mobile phone or card reader to approve the request
- the new person's name, email address and mobile number.
We may also need the details of anyone else who needs to approve the request.
If you don’t have everything to hand, you can save the online form and submit the request later.
Only one person in the business needs to have online banking access to request changes. Additional approvers can approve the request even if they don’t have online banking access.
-
You can give people full or limited access to your business accountsmandata variation form Full signatory
Limited signatory
Full signatory
Make payments
Limited signatory
Full signatory
Talk to us about your business account
Limited signatory
Full signatory
Access Online for Business
Limited signatory
Full signatory
Apply for products, such as a loan, overdraft or savings account
Limited signatory
Full signatory
Authorise changes, such as updating your people or updating your business’ address
Limited signatory
Find out more about user access levels.
-
A Full Access User can view all listed signatories by logging in to Online for Business.
- From the account screen, select ‘Admin’, or in the app choose ‘Profile and Settings’.
- Under the ‘Your business’ tab, select ‘Manage your people and controls’. Here you can view both full and limited signatories.
- To view your account rules – including how to make changes or remove people – select the ‘Business signing rules’ tab. You can also see how many full signatories are required to approve access rights under ‘Other tasks’.
If you see a message ‘You need full access to view this page’, you aren’t a Full Access User.
-
If signatories are no longer able to approve changes, please refer to our board resolution requirements.
-
Approvers only need an email address and a UK mobile number to review and approve requests online.
-
Full Access Users can manage who can make and approve payments within Online for Business. Find out how to amend payment control.
-
How do I change the name of my business? How do I change the name of my business? expandable section
To change the name of your business, you’ll need to complete section 3.2 of form 14080 (PDF, 564 KB) and email or post it back to us.
-
Whenever possible, please complete the task online - it’s always the fastest and most efficient option. Support is available if you’re experiencing login issues. If you’re not online find out how to register.
From 1st July 2026, we will no longer accept this form from businesses registered for Online for Business.
We only accept forms in very limited circumstances:
- when the business isn’t registered for Online for Business - if you’re not online find out how to register
- when there is no Full Access User on the account – see FAQ above on how to upgrade or add one
- when the business only has access to Commercial Banking Online.
If you need to submit a form for these reasons complete Instruction to vary your authority 14080 (PDF, 564 KB).
If your business has complex signing rules, including limits or panels, or you wish to set these up, you’ll also need to complete Instruction to set up complex signing rules 14113 (PDF, 169 KB).
To avoid delays for posted forms, please complete the form on your computer and print. If you fill in by hand, use a black pen only.