Help & Support

How can we help?

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Making payments

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Online banking

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Account management

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Taking payments with Cardnet

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Cards

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Security and fraud

Most popular help and support queries

Change who can access your accounts

Find your IBAN and BIC

Log on to Online for Business

Change your business address

Close an account

Report fraudulent use of online banking

Still need help?

Find a phone number

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If the assistant on this page can’t help you find the best way to get in touch.

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Support through financial difficulty

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements.

Lloyds Bank is committed to helping customers find a way forward if they are experiencing financial difficulty.

Financial worries support

Help with bereavement

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Help with bereavement

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You can get news and product updates and share your feedback and experiences with us.

Business guides

Practical guides to support you in developing your business - from starting up, scaling up, through to exporting internationally.

Cardnet® is a registered trademark of Lloyds Bank plc.
©2023 The Clover trademark and logo are owned by Clover Network, Inc. a First Data Company. All Rights Reserved. All trademarks, service marks, and trade names referenced in this material are the property of their respective owners.
Please note, not all industries/sectors are eligible for Cardnet products.

Important Legal Information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.