Cardnet help and support

Help us direct your enquiry to the right team.

I am an existing Cardnet customer

Please select a query from the lists below, or speak to someone from our dedicated customer team on 01268 567 100. Lines are open 8am to 9pm Monday to Friday.

I want to start taking payments with Cardnet


Enquire now

Enquire now

If you’re interested in Cardnet, or want to add an additional merchant service to your account, please request a call back, or call us on 0330 134 7976. Lines are open 9am to 5pm Monday to Friday.

Please note, your business must be UK registered.

Request a call backRequest a call back

Contact Cardnet

New Customers

Telephone - 0330 134 7976
Lines are open 9am to 5pm Monday to Friday.
Or email:
Or request a call back

Existing customers

Telephone - 01268 567 100
Lines are open 8am to 9pm Monday to Friday.

By post

Cardnet Merchant Services
Phoenix House
Christopher Martin Road
SS14 3EZ


Raising a complaint

Important legal information

Cardnet® is a registered trademark of Lloyds Bank plc.

We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.

Please remember we cannot guarantee the security of messages sent by email.

Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Authorisation can be checked on the Financial Services Register at