Cardnet: How to change details

You can change your details by following the steps below.

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    Making your request

    To change your Account Trading Name (the name of your business) or Bill to Name (the name of the owner) you need to make a request: 

    • In writing
    • Clearly specify which name you need to change
    • Using company headed paper or email which includes company email signatures
    • Signed by a director, proprietor, partner or owner of the business.
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    Sending your request

    Email your request to cnetinve@fiserv.com

    Or post your letter to:

    Cardnet Merchant Services
    PO Box 280
    Lowton Way
    Hellaby
    Sheffield
    S98 1RT

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    Your details will be updated approximately 14 days after we have received your request.

  • Please note that the below only applies if there are no other changes in the business. If there is a change of legal entity, change in the nature of business or any other changes then please contact on 01268 567100. Lines are open Monday to Saturday, 8am to 9pm.

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    Making your request

    1. Complete a direct debit mandate form. You will need to complete and print off one direct debit mandate for each account you want to change. If:

    Please use the last 9 digits of your MID number as the reference.

    2. Complete the Additional information form (DOC, 43KB), which details the owners of the business.

    3. Write a letter requesting the change of bank details, written on company headed paper and signed by a director, proprietor, partner or owner of the business. Or email which includes a company email signature. It must clearly state:

    • The existing account number and sort code
    • The new account number and sort code
    • Any instruction to split funding
    • Whether you are an Omnipay merchant i.e. you trade in a foreign currency

    4.  Please also provide one copy of an original document from the list below, dated within the last three months:

    • Void Cheque
    • Paying in Slip
    • Bank Statement
    • Bank Welcome Letter
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    Sending your request

    When you have all the required documents ready:

    • Direct debit mandate form (Sterling or multi-currency)
    • Additional information form
    • Letter or email requesting change of bank details
    • Copy of an original document

    Please scan and email them to cnetinve@fiserv.com.

    Or you can post them to:

    Cardnet Merchant Services
    PO Box 280
    Lowton Way
    Hellaby
    Sheffield
    S98 1RT

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    Your details will be updated approximately 14 days after we have received your request.

    Important information

    • All change of bank detail requests will enter into a Service Level Agreement which terminates 14 days after we have received all the required information.
    • If the legal entity or the people named on the bank account have changed, then you’ll need to request a change in legal entity
    • If the type of business has changed then your request will be processed as a new account.

    Switch your business current account to Lloyds Bank

    Switch your business current account to Lloyds Bank

    We can help you switch your UK business bank account to Lloyds Bank, including all your bills and payments. Its hassle-free and the switch only takes 7 working days.

    Switch your account
  • " "

    Making your request

    To change your trading or bill-to (correspondence) address your request needs to:

    • Be in writing and dated
    • Be signed from a qualifying signature by a director, proprietor, business owner, 2 partners or 2 trustees, which we have prior knowledge of, with signatories’ names printed
    • Contain Merchant Identification numbers (MIDs) you want the change to be applied to
    • State full current and new addresses, including postcodes 
    • Specify if you are changing trading address only, correspondence address only, or both
    • Provide proof of address for the new address – a copy of utility bill or bank statement, containing Business or Legal name

    All signatories are checked before the change is made. If the signatory is not authorised or not recognised we will make contact to advise you of this.

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    Sending your request

    Please scan and email your request and proof of address to cnetinve@fiserv.com 

    Or post your letter to:

    Cardnet Merchant Services
    PO Box 280
    Lowton Way
    Hellaby
    Sheffield
    S98 1RT

    " "

    Your details will be updated approximately 14 days after we have received all the required information.

  • To request a change in legal entity, please complete our online legal entity enquiry form.

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Contact Cardnet

New Customers - 0330 134 7976
Lines are open 9am to 5pm Monday to Friday.

Existing customers - 01268 567 100
Lines are open 8am to 9pm Monday to Saturday.

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