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Cardnet: How to change details
You can change your details by following the steps below.
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Making your request
To change your Account Trading Name (the name of your business) or Bill to Name (the name of the owner) you need to make a request:
- In writing
- Clearly specify which name you need to change
- Using company headed paper or email which includes company email signatures
- Signed by a director, proprietor, partner or owner of the business.
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Sending your request
Email your request to cnetinve@fiserv.com
Or post your letter to:
Cardnet Merchant Services
PO Box 280
Lowton Way
Hellaby
Sheffield
S98 1RT![" "]()
Your details will be updated approximately 14 days after we have received your request.
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Please note that the below only applies if there are no other changes in the business. If there is a change of legal entity, change in the nature of business or any other changes then please contact on 01268 567100. Lines are open Monday to Saturday, 8am to 9pm.
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Making your request
1. Complete a direct debit mandate form. You will need to complete and print off one direct debit mandate for each account you want to change. If:
- If you trade in multiple currencies, please complete the Multi-currency Direct Debit Mandate form (PDF, 537KB)
- If you trade in UK sterling only, please complete the Sterling Direct Debit Mandate form (PDF, 547KB)
Please use the last 9 digits of your MID number as the reference.
2. Complete the Additional information form (DOC, 43KB), which details the owners of the business.
3. Write a letter requesting the change of bank details, written on company headed paper and signed by a director, proprietor, partner or owner of the business. Or email which includes a company email signature. It must clearly state:
- The existing account number and sort code
- The new account number and sort code
- Any instruction to split funding
- Whether you are an Omnipay merchant i.e. you trade in a foreign currency
4. Please also provide one copy of an original document from the list below, dated within the last three months:
- Void Cheque
- Paying in Slip
- Bank Statement
- Bank Welcome Letter
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Sending your request
When you have all the required documents ready:
- Direct debit mandate form (Sterling or multi-currency)
- Additional information form
- Letter or email requesting change of bank details
- Copy of an original document
Please scan and email them to cnetinve@fiserv.com.
Or you can post them to:
Cardnet Merchant Services
PO Box 280
Lowton Way
Hellaby
Sheffield
S98 1RT![" "]()
Your details will be updated approximately 14 days after we have received your request.
Important information
- All change of bank detail requests will enter into a Service Level Agreement which terminates 14 days after we have received all the required information.
- If the legal entity or the people named on the bank account have changed, then you’ll need to request a change in legal entity.
- If the type of business has changed then your request will be processed as a new account.
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![" "]()
Making your request
To change your trading address or bill-to address your request needs to be:
- In writing
- On company headed paper or emailed which includes company email signatures
- Signed by a director, proprietor, partner or owner of the business.
- Signed from a qualifying signature (a qualifying signature is any signature from the sole proprietor, partner or director of the business which we have prior knowledge of).
All signatories are checked before the change is made. If the signatory is not authorised or not recognised we will make contact to advise you of this.
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Sending your request
Please scan and email your request to cnetinve@fiserv.com
Or post your letter to:
Cardnet Merchant Services
PO Box 280
Lowton Way
Hellaby
Sheffield
S98 1RT![" "]()
Your details will be updated approximately 14 days after we have received all the required information.
-
To request a change in legal entity, please complete our online legal entity enquiry form.
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