Reporting with Cardnet

See a high-level overview of your payments and transactions including underlying interchange costs, access your reporting and download statements of your monthly fees and charges.

Merchant Portal video guides

Merchant Portal overview
A useful summary of how to use Merchant Portal

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Merchant Portal transactions
How to view your sales activities in Merchant Portal

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Merchant Portal guides

Merchant Portal user guide (PDF, 1.5MB)

Quick reference guide for getting started on Merchant Portal.

Merchant Portal report specifications (PDF, 184KB)

View our scheduled report specifications.

Merchant Portal splitting CSV data (PDF, 784KB)

Learn how to split out scheduled reporting CSV files into multiple columns.

Get started with Merchant Portal

Speak to our Business Management team to get started with Merchant Portal today.

Call: 01268 567 100

Contact Cardnet

For technical support please use the following contact details:

Call: 01268 567 100

Lines are open Monday to Saturday, 8am to 9pm


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Cardnet FAQs

Cardnet FAQs

Get answers to the most-commonly asked questions about taking payments with Cardnet.


Getting started with Cardnet

Our ‘how to’ videos and helpful PDF guides will get you up and running in no time.

Let's get started

Staying secure and compliant

Everything you need to know to keep your business secure and compliant while taking payments with Cardnet.

Security and compliance

Important legal information

Cardnet® is a registered trademark of Lloyds Bank plc.

We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.

Please remember we cannot guarantee the security of messages sent by email.

Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Authorisation can be checked on the Financial Services Register at