Cardnet: Transaction and funding enquiries
Authorising card transactions
Call: 01268 567 160
Lines are open Monday to Friday, 9am to 5pm.
Face to Face Sales - 01268 822 822
Card Not Present (CNP) Sales - 01268 278 278
For multi currency and dynamic currency conversion call 01268 662 520
Lines are open 24 hours a day, every day.
You can find more information under our transaction FAQs.
Chargebacks
A chargeback is an unpaid transaction returned to us by the card issuer. Please see our FAQs on chargebacks for more information, and read our useful guides:
Chargebacks: A Guide for Cardnet Customers (PDF, 426KB)
Call: 01268 567 160
Lines are open Monday to Friday, 9am to 5pm.
Email: cardnetchargebacks@fiserv.com
Chargeback codes
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Mastercard chargeback codes
Chargeback code
Chargeback meaning
Chargeback code
4808
Chargeback meaning
Authorisation-related
Chargeback code
4807
Chargeback meaning
Authorisation-related: Warning bulletin file
Chargeback code
4812
Chargeback meaning
Authorisation-related: Chargeback Dispute
Chargeback code
4853
Chargeback meaning
Cardholder dispute
Chargeback code
4841
Chargeback meaning
Cardholder dispute: Cancelled recurring or digital goods transactions
Chargeback code
4855
Chargeback meaning
Cardholder dispute: Goods or services not provided
Chargeback code
4859
Chargeback meaning
Cardholder dispute: Addendum, no-show, or ATM dispute
Chargeback code
4860
Chargeback meaning
Cardholder dispute: Credit not processed
Chargeback code
4837
Chargeback meaning
No Cardholder authorisation (fraud)
Chargeback code
4840
Chargeback meaning
Fraud: Fraudulent processing of transactions
Chargeback code
4849
Chargeback meaning
Fraud: Questionable Merchant activity
Chargeback code
4863
Chargeback meaning
Fraud: Cardholder does not recognise ā potential fraud
Chargeback code
4870
Chargeback meaning
Fraud: Chip liability shift
Chargeback code
4871
Chargeback meaning
Fraud: Chip/PIN liability shift
Chargeback code
4834
Chargeback meaning
Point-of-interaction error
Chargeback code
4831
Chargeback meaning
Point-of-interaction error: Transaction amount differs
Chargeback code
4842
Chargeback meaning
Point-of-interaction error: Late presentment
Chargeback code
4846
Chargeback meaning
Point-of-interaction error: Currency error
-
Chargeback code
Chargeback meaning
Chargeback code
10.1
Chargeback meaning
Fraud: EMV liability shift counterfeit fraud
Chargeback code
10.2
Chargeback meaning
Fraud: EMV liability shift non-counterfeit fraud
Chargeback code
10.3
Chargeback meaning
Fraud: Other fraud card present
Chargeback code
10.4
Chargeback meaning
Fraud: Other fraud card not present
Chargeback code
10.5
Chargeback meaning
Fraud: Visa fraud monitoring program
Chargeback code
11.1
Chargeback meaning
Authorisation: Card recovery bulletin
Chargeback code
11.2
Chargeback meaning
Authorisation: Declined authorisation
Chargeback code
11.3
Chargeback meaning
Authorisation: No authorisation
Chargeback code
12.1
Chargeback meaning
Processing errors: Late presentment
Chargeback code
12.2
Chargeback meaning
Processing errors: Incorrect transaction code
Chargeback code
12.3
Chargeback meaning
Processing errors: Incorrect currency
Chargeback code
12.4
Chargeback meaning
Processing errors: Incorrect account number
Chargeback code
12.5
Chargeback meaning
Processing errors: Incorrect amount
Chargeback code
12.6.1
Chargeback meaning
Processing errors: Duplicate processing
Chargeback code
12.6.2
Chargeback meaning
Processing errors: Paid by other means
Chargeback code
12.7
Chargeback meaning
Processing errors: Invalid data
Chargeback code
13.1
Chargeback meaning
Consumer disputes: Services/merchandise not received
Chargeback code
13.2
Chargeback meaning
Consumer disputes: Cancelled recurring transaction
Chargeback code
13.3
Chargeback meaning
Consumer disputes: Not as described/defective merchandise/services
Chargeback code
13.4
Chargeback meaning
Consumer disputes: Counterfeit merchandise
Chargeback code
13.5
Chargeback meaning
Consumer disputes: Misrepresentation
Chargeback code
13.6
Chargeback meaning
Consumer disputes: Credit not processed
Chargeback code
13.7
Chargeback meaning
Consumer disputes: Cancelled services/merchandise
Chargeback code
13.8
Chargeback meaning
Consumer disputes: Original credit transaction not accepted
Chargeback code
13.9
Chargeback meaning
Consumer disputes: Non receipt of cash or load transaction value
Telephone and mail orders
If you have received written notification from Lloyds Bank, you can accept a telephone or written order from a customer who wishes to pay using a Visa, MasterCard or UK issued Maestro card.
Visa Electron cards can be accepted for CNP, as long as transactions have 100% online authorisation.
Call: 01268 567 100
Lines are open Monday to Saturday, 8am to 9pm.
Manual banking
To process a transaction manually you'll need to fill out a manual-banking voucher. If you don't have any manual-banking vouchers, you can order more manual vouchers.
Manual-banking vouchers must contain the following information:
- Full Merchant ID
- Record the transaction amount
- The full card number
- Card expiry date
- Card 3 digit security code
- Your authorisation number.
You can get your authorisation number from the authorisation centre on 01268 822 822 for Card Present transactions and 01268 278 278 for Card Not Present transactions.
Once filled, you'll need to post the manual-banking voucher to:
Lloyds Bank Cardnet
PO Box 22
Sheffield
S98 1BG
Recovered cards
Call: 01268 567 100
Lines are open Monday to Saturday 8am to 9pm.
If the Lloyds Bank Cardnet Authorisation Centre asks you to recover a card, you should:
- Cut the bottom left-hand corner from the front of the card.
- Attach both parts of the card to a Lloyds Bank Cardnet Card Recovery Advice Form.
- Return it to:
Lloyds Bank Cardnet Rewards Dept
Merchant Operations
Janus House
Endeavour Drive
Basildon
Essex
SS14 3WF
Viewing Cardnet reporting accounts online
We have a range of guides and how to information to help you keep track of all your transactions for Business Track, ClientLine, RAM and Merchant Portal:
Funding
Please call us on 01268 567 100 (selecting the correct option).
Lines are open Monday to Saturday, 8am to 9pm.