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Worried about paying your mortgage? We have various ways that we can help you.
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Support for existing customers
Please fill in the fields below, then click ‘Submit’. We will post your cheque or paying-in book within 4 working days. Please note we cannot provide cheque books for savings accounts, Basic Accounts, Cash Accounts or youth accounts.
Note that if you’ve changed your address within the last 3 months, you’ll need to place your order either in branch (This link opens in a new browser window) or by calling us on 0345 300 0000 so we can ask you a few security questions - we’re open from 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
Please note that items cannot be sent to addresses outside of the UK.
Calls may be monitored and recorded.