Go paper-free
Amend paper-free preferences for your statements and correspondence.
Your Digital Inbox is where you’ll find your paper-free documents. You can also find statements for your current accounts and savings accounts in here.
For credit card and personal loans statements, we’ll send your statement to your account statement page.
If you choose to go paper-free, we’ll stop sending your statements and some documents by post. Instead, we’ll send you an email when you receive a new item. This will let you know that you should check your Digital Inbox or account statement page.
The online version of these documents will look exactly the same as what you would receive in the post.
We’ll never change any documents after we’ve sent them to you. They can't be deleted as we want you to have access to them whenever you need them. You will be able to move them to the Archive.
We'll send these documents in PDF format to your Digital Inbox.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
We'll send the following documents in PDF format to your Digital Inbox.
If you have chosen to receive statements in the post, we'll still send historical fees and interest rate documents to you that way.
If you choose paper-free statements, we'll send your annual statement as a PDF document. You can find this in your personal account area.
We'll send Notices of Sums in Arrears online to your Digital Inbox.
If you choose paper-free statements, we'll send these as PDF documents. You can find these in your personal account area. We'll also send most documents we'd normally include as part of your paper statements.
For example:
We'll send some documents by post. These include annual statements or any arrears notices.
Yes. These are free for savings account and bank account customers. The first copy of your loan statement is free for paper-free customers.
You’ll continue to receive your statements and correspondence in the post.
Your midata file is a 12-month transaction history of your personal current account. You can use it to help choose new products and services through comparison websites. You can download it in online banking.
Always check that any third-party websites are genuine. Avoid using midata files on shared or public computers.