Car Finance help & guidance

Read our handy guides and frequently asked questions. You’ll also find helpful information on how to manage your car finance account online and how to get in touch with us.

Electric and hybrid cars guide

It is good to know what the options are before buying an electric (EV) or hybrid car. Each type has features that may suit your lifestyle.


To help you decide which is right for you, we have a handy guide. In it, you will see the main differences and the features of both types of car.


Read more in our EV and hybrid cars guide


More likely to buy an EV?


If you think an EV will be your next car but want to know more, visit our electric vehicles pages. There, you can use a suitability tool - helping you find out if an EV suits your lifestyle - and see details about a key EV services bundle you could access.


Find out more about EVs

Electric vehicle on charge

Car buyers’ guide

When it comes to making a big purchase like a car, doing research up front could save you money in the future.


Our guide covers things to consider when choosing the right car.


This includes:


  • affordability and car finance options available
  • purchasing a new or second hand car
  • what type of car is best suited to your needs
  • hints and tips on how to check the car over
  • what to expect when purchasing the car.  


Read our car buyers’ guide

Electric vehicle on charge

Good condition guide

At the end of your agreement you may choose to return your vehicle. Throughout your agreement you must keep the vehicle in good condition allowing for fair wear and tear.


Our guide explains:

  • what to expect at the end of your contract
  • servicing and repairs of your car
  • what is reasonable wear and tear
  • how to carry out an inspection on your car
  • what needs to be included when you return your car.


Read our good condition guide

Electric vehicle on charge

Car finance frequently asked questions

Get answers to some of the most frequently asked customer questions.

See our FAQs

Understanding credit

Your credit score can affect whether you’re likely to be accepted for car finance. Learn more about how credit works and how it might impact car finance.

Understanding credit

Additional help and support

Visit our contact & support pages to see how we can help you manage your money. You can also find links to free and independent advice on our Money Worries pages.

Getting in touch with us

If you'd prefer to speak to us over the phone, our UK-based team are here to help.

We can discuss your specific car finance needs and answer any queries you may have.

Call us on +44 (0)333 202 7969

Lines are open 8.30am-6pm Monday to Friday, 9am-1pm Saturday and closed Sunday.

Existing customers

If you’re already a Lloyds Bank Car Finance customer you can find out more about how to access your account online.

You will also find helpful information on the type of changes you can make to your account online. Including changing your personal details and making payments.  

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).