Car Finance help & guidance

Read our handy guides and frequently asked questions. You’ll also find helpful information on how to manage your car finance account online and how to get in touch with us.


Electric and hybrid cars guide

It is good to know what the options are before buying an electric (EV) or hybrid car. Each type has features that may suit your lifestyle.

To help you decide which is right for you, we have a handy guide. In it, you will see the main differences and the features of both types of car.

Read more in our EV and hybrid cars guide

More likely to buy an EV?

If you think an EV will be your next car but want to know more, visit our electric vehicles pages. 

Find out more about EVs


Car buyers’ guide

When it comes to making a big purchase like a car, doing research up front could save you money in the future.

Our guide covers things to consider when choosing the right car.

This includes:

  • affordability and car finance options available
  • purchasing a new or second hand car
  • what type of car is best suited to your needs
  • hints and tips on how to check the car over
  • what to expect when purchasing the car.  

Read our car buyers’ guide


Good condition guide

At the end of your agreement you may choose to return your vehicle. Throughout your agreement you must keep the vehicle in good condition allowing for fair wear and tear.

Our guide explains:

  • what to expect at the end of your contract
  • servicing and repairs of your car
  • what is reasonable wear and tear
  • how to carry out an inspection on your car
  • what needs to be included when you return your car.

Read our good condition guide

Car leasing guide

Need a brand new car? Personal Contact Hire (PCH), or Car Leasing for short, could be a low hassle alternative to buying a car. Learn more with our helpful guide.

Read our car leasing guide

Car finance frequently asked questions

Get answers to some of the most frequently asked customer questions.

See our FAQs

Understanding credit

Your credit score can affect whether you’re likely to be accepted for car finance. Learn more about how credit works and how it might impact car finance.

Understanding credit

Additional help and support

You can find links to free and independent advice on our money worries pages.

Getting in touch with us

If you'd prefer to speak to us over the phone, our UK-based team are here to help.

We can discuss your specific car finance needs and answer any queries you may have.

Call us on +44 (0)333 202 7969

Lines are open 8.30am-6pm Monday to Friday, 9am-1pm Saturday and closed Sunday.

Existing customers

If you’re already a Lloyds Bank Car Finance customer you can find out more about how to access your account online.

You will also find helpful information on the type of changes you can make to your account online. Including changing your personal details and making payments.  

See existing customers