If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


Credit cards help and guidance

Need help? Whether you're thinking of applying for a Lloyds Bank credit card or you're already a customer, our quick links and useful guides will point you in the right direction.

Coronavirus (COVID 19) support

We’re with you during this crisis. If your income has been affected by coronavirus, we’re here to support you.

Quick help with your credit card

Report your card lost or stolen

If you're registered for Internet Banking, you can report your credit card lost or stolen online.

Log on to report your card lost or stolen

Or call us on 0800 096 9779. If you're outside the UK, call +44 (0) 1702 278 270. Lines are open 24 hours a day, 7 days a week.

Misplaced your credit card?

You can freeze and unfreeze your cards through our Mobile Banking app.

Get a replacement card or PIN reminder

If you’ve got a problem with your card or you've forgotten your PIN, you can request a replacement card or PIN reminder online.

Log on to get a new card or PIN reminder

Or call us on 0345 606 2172 (Mon-Sun, 7am - 11pm). 

If you have the Mobile Banking app, you can also get an instant reminder of your PIN.

Find out how to view your PIN in the app.

If you don’t have the app, you can find out how to download it here.

Don’t recognise a transaction?

Most credit card purchases are covered by Section 75 of the Consumer Credit Act 1974. But even with this additional protection you may still need to dispute a transaction.

If you see something you don’t recognise on your statement and the company that’s taken the payment can’t help, contact us to raise a payment dispute.

Need something else?

If you need more help with your Lloyds Bank credit card, visit our existing customers page. Here you can find out how to activate your card, how to make a change to your account, ways to pay your bill and other useful information.

Understanding credit cards

Getting your first credit card

Our first-time guides will help you understand the basics of credit cards and how to choose the best one for you.

How to choose a credit card

How to apply for a credit card

Just received your new card?

Find out everything you need to know about your new Lloyds Bank credit card.

Staying in control

Getting to know your credit card better will help you enjoy its benefits while staying out of financial difficulties. Read these guides to feel more in control of your card.

Going abroad?

You no longer have to tell us when you’re travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on customers’ accounts, meaning you really can relax when you’re away.

But there are a few things you should know before you travel.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.