Coronavirus (COVID 19) support

We’re with you during this crisis. If your income has been affected by coronavirus, we’re here to support you.

Find out how we can help

What is a credit card?

In simple terms, a credit card gives you the option to borrow money which you’ll pay back later, but of course there’s more to it than that. We’ve created a short guide to highlight the basics.

How a credit card works

Looking for a new credit card?

If you’re considering a new credit card, it’s important to understand what’s involved with an application and how lending decisions are made. We’ve created a short guide, which should help you.

Can’t find what you’re looking for?

Of course, there are times when you just need to speak to someone.

Some essential and automated services are available 24 hours a day, 7 days a week. Other specialist services are only available within set hours. Visit our contact us page for more details.

Help with money worries

If you’re ever experiencing money worries, please let us know so we can find a way to help.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.