Existing credit card customers

If you need information, or want to make a change to your Lloyds Bank credit card account, this is a good place to start.

You won’t pay a credit card fee to send money to charities abroad

For now, non sterling transaction fees won’t be charged on Lloyds Bank credit card payments, made to non-UK based charities on and since 24th February 2022

How to pay your credit card

We offer a range of payment methods to suit you. Direct Debit is a great option as we’ll claim your payments automatically each month.

Credit card payment options

How to pay off credit card debt

Request a balance or money transfer

Move existing credit and some store card balances to a single card.

Make a balance transfer

Move funds from your credit card to your UK current account.

Make a money transfer

Disputing credit card charges

If there’s a transaction on your statement that you don’t recognise, or you haven’t received what you paid for, we could help you.

Credit card payment disputes

Useful quick links

Report your card lost/stolen

Using your credit card abroad

Card and PIN services

Log on/register for Internet Banking

Base rate calculator

Card declines

Managing your card

Make a change to your credit card account

Tips for managing your credit card

Understanding your credit card statement

Credit card interest calculator

Help with persistent debt

Close your credit card account

Mobile Banking app

New credit needs?

Swap your existing credit card

Applying for a second credit card

Bank of England Base Rate announcement

Find out about the Bank of England Base Rate and how a change in rates could affect your credit card.

Other help and guidance

All help and guidance topics

Getting started online

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Message us online

Get answers to your everyday banking questions. Log in to our app or online banking to get in touch.

How to message us

Money worries

If you are struggling with your finances, or worried about the increased cost of living, you are not alone. We can help.

Support with money worries

Help and guidance

Whether you’re new to credit cards or you’re an existing customer we are here to help. 


Help and guidance

Credit cards

See what types of credit cards we offer. You can check if you're eligible with One Check without affecting your credit score.

More about credit cards

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Credit cards

See what types of credit cards we offer. You can check if you're eligible with One Check without affecting your credit score.

More about credit cards