Existing credit card customers

If you need information, or want to make a change to your Lloyds Bank credit card account, this is a good place to start.

You won’t pay a credit card fee to send money to charities abroad

You won’t pay a credit card fee to send money to charities abroad

For now, non sterling transaction fees won’t be charged on Lloyds Bank credit card payments, made to non-UK based charities on and since 24th February 2022

How to pay your credit card

How to pay your credit card

We offer a range of payment methods to suit you. Direct Debit is a great option as we’ll claim your payments automatically each month.

Credit card payment options

Request a balance or money transfer

Request a balance or money transfer

Move existing credit and some store card balances to a single card.

Make a balance transfer

Move funds from your credit card to your UK current account.

Make a money transfer

Disputing credit card charges

Disputing credit card charges

If there’s a transaction on your statement that you don’t recognise, or you haven’t received what you paid for, we could help you.

Credit card payment disputes

Useful quick links

Managing your card

New credit needs?

Bank of England Base Rate announcement

Find out about the Bank of England Base Rate and how a change in rates could affect your credit card.

Base Rate information

Can’t find what you’re looking for?

Of course, there are times when you just need to speak to someone.
 
Some essential and automated services are available 24 hours a day, 7 days a week. Other specialist services are only available within set hours. Visit our contact us page for more details.

Help with money worries

If you’re ever experiencing money worries, please let us know so we can find a way to help.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.