Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Once you’ve got a credit card, of course it’s useful to know how to get the best out of it.
Paying for goods or services with a card is pretty familiar to most people. Using a credit card gives you the option to spread the cost of large or unexpected purchases, or just to manage your everyday spending.
Just remember, you may need your credit card PIN to complete a transaction.
Contactless is an easy and secure way to make card payments of up to ÂŁ100, usually without entering your PIN. This is available at a growing number of retailers and service providers around the world.
You can also add your card details to compatible devices to use Apple Pay and Google Pay.
If you don’t want a £100 contactless payment limit, you can change it using our app.
Shopping online offers you convenience and choice, but it’s important you know who you’re buying from, how to keep your information safe and about any additional costs.
We’re sorry that your transaction was declined. Take a look below to see why this might have happened.
Your card isn’t activated
You have a card freeze in place
You’ve reached your agreed credit limit
Your card has expired
You’ve reached your daily Cashpoint® withdrawal limit
If your card was declined while paying for something online or over the phone, it could be because of these reasons:
Your name and address don’t match our records
Incorrect CVV number
If none of those answers have helped you, please get in touch:
Call us on 0345 606 2172. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
If you're calling from abroad or prefer not to use the 0345 number, you can call us on +44 (0) 1702 278 272.
Calls to 03 numbers are charged at no more than local rate.
You could move your balances from other credit and some store cards, to a single card. With everything in one place, your finances should be easier to manage. Transfer fees may apply.
If the option is available, with a money transfer you could move funds to your UK current account, helping you to spread the cost of unexpected bills, or for cash only purchases. Transfer fees may apply.
Your credit card can be a great addition to your wallet when you travel, but it’s important to understand what additional fees may apply when you use your card outside the UK.
You can use your credit card to take cash out at an ATM, over the counter, at a bureau de change and for other cash type transactions.
This is usually the most expensive way to use your credit card, so you may want to limit it to emergencies only.
Apple, the Apple Logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Pay and the Google Pay and Google Play logos are trademarks of Google Inc.
To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man. Check your preferred app store for minimum operating system requirements. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.