Go paper-free
Amend paper-free preferences for your statements and correspondence.
For security reasons, you will need to make a Chip and PIN transaction with your new card before you can start using contactless.
You can visit us in branch. Or if you’d prefer to speak with someone, give us a call.
Once you've activated your card you will be able to use it for purchases in store and online.
Depending on the credit card you have set up, you'll now have access to a range of online services. Learn more about these below.
You will not need to activate your replacement credit card, unless the sticker on the card asks you to do so.
The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed.
You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.
Its easy to change your PIN to a number you already know – a memorable date, for instance. You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.
If you’ve forgotten your PIN, you can get an instant reminder using our Mobile Banking app.
Find out how to view your PIN in the app.
If you’d prefer a paper reminder, you can request a PIN reminder which will be sent through the post. You’ll receive your reminder by post in 3-5 working days.