The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Activate your credit card

    Setting up your credit card is easy, secure, and only takes a moment.

    Credit card activation

    Getting started - find out everything you need to know about activating your Lloyds Bank credit card.

    You’ll need your credit card to hand and we will need some of your personal information to complete the activation. If you’re already registered with Internet Banking, you’ll also need your log on details.

    Depending on which credit cards you wish to set up, activating will enable you to use online features, including:

    • setting up balance transfers
    • viewing online statements - Paper-free is a way that you can receive electronic statements and/or correspondence for eligible credit cards
    • setting up a Direct Debit - with a direct debit you have control over how much you choose to pay each month.

    If you aren’t registered with Internet Banking, you’ll have the opportunity to register once you’ve activated your credit card. You'll also been given the opportunity to choose which online services you'd like to take advantage of.

    Not registered for Internet Banking?

    If you're not already registered for Internet Banking, you can still activate your new credit card securely online.

    Your details are safe with us. We’re constantly adding new safety and security features so you can have peace of mind when banking online.

    Once you've activated your credit card you will also be given the option to create an Internet Banking account.

    Activate your Credit Card

    Already registered for Internet Banking?

    Just log on to your account and we'll guide you through setting up your card online.

    Important Information: If you enter your Internet Banking log on details incorrectly or need to re-set your password, please return to this page and follow the link again to activate your credit card successfully.

    Forgotten your password?

    In Branch

    You can activate your new credit card in your nearest Lloyds Bank branch.

    Our branch staff are available to help you setup your new Lloyds Bank credit card.

    They can also discuss any other queries you may have about your new credit card, including any services that you may benefit from.

    Mobile Banking app

    You can now activate your Lloyds Bank credit card using our Mobile Banking app.

    Just look for the prompt within the notification centre on the homepage to activate your credit card.

    Not using the Mobile Banking app?

    Our Mobile Banking app is quick and easy to install, fast, convenient and more secure than ever.

    Telephone Banking

    You can activate your new credit card over the phone, 7am - 11pm, seven days a week with our easy-to-use Telephone Banking service.

    Call us on 0800 032 0444

    Or +44 2074 812 548 from outside the UK.

    • 1. I'm not registered for Internet Banking, what are the benefits of this service?

      Internet Banking is an easy, safe and convenient way to stay in control of your money. Join over 5 million Lloyds Bank customers already banking online.

      Here are some of the benefits of Internet Banking:

      • Feel Safe – You’re protected by our Fraud Guarantee
      • Easy to use – It’s simple to register and support is always available
      • Stay in control – Keep track of what's going in and coming out of your account at any time
      • Save time – No queues or busy times. Bank anytime and anywhere with our Mobile Banking services.

      Find out more about Internet Banking

      2. How do I register for Internet Banking?

      It's easy to register and takes about 5 minutes to complete.

      • Enter your personal details
        Name, date of birth, postcode and account details for one of your Lloyds Bank accounts.
      • Choose a username and password
        You will need access to a phone and we may need to send you an activation code in the post.
      • Log on to Internet Banking
        Log on using the username and password you’ve chosen.

      Register for Internet Banking

      3. Do I need to activate my replacement card?

      You will not need to activate your replacement credit card, unless the sticker on the card asks you to do so.

      4. How do I activate an additional card?

      The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.

      5. Do I need to activate my credit card before I can use it online?

      Yes, for security purposes you need to activate your credit card before you can use it.

      6. Can I personalise my PIN number?

      Its easy to change your PIN to a number you already know – a memorable date, for instance. You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.

      7. I've forgotten my PIN number?

      If you’ve forgotten your PIN, you can request a PIN reminder which will be sent through the post. You’ll receive your reminder by post in 3-5 working days.

      Just select one of the following options:

      • Log on to Internet Banking - Use our replacement cards and PINs service by selecting it from the ‘More actions’ tools.
      • Use our Mobile Banking app and select the account action button ( the 3 dotted icon) for your chosen account.
      • Call us on: 0800 032 0444 or +44 2074 812 548 from outside the UK. We're available to take your call 7am - 11pm, seven days a week.

      Please note: for security purposes, we can't tell you what you're PIN number is over the phone.

    Going abroad?

    You no longer need to tell us when you are travelling abroad, our fraud and security systems will always be on the lookout so you can relax when you are away.

    Balance transfers

    As an existing Lloyds credit card customer you could benefit from balance transfer offers, which could help you save money and manage your finances. A transfer fee may apply.

    Help and guidance

    Manage your card

    Useful phone numbers

    Lost or stolen cards - 0800 096 9779
    (+44 1702 278270 from outside the UK)
    Open 24 hours, seven days a week

    Credit card enquiries - 0345 606 2172
    (+44 1702 278 272 from outside the UK)
    Open 7am - 11pm, seven days a week

    Activation - 0800 032 0444
    (+44 2074 812 548 from outside the UK)
    Open 7am - 11pm, seven days a week

    Balance transfers - 0345 606 2172
    (+44 1702 278 272 from outside the UK)
    Open 7am - 11pm, seven days a week

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.