Activating your credit card
If your credit card has a sticker on the front when it arrives, you’ll need to activate it online. You can activate it in the mobile banking app, or from this page.
If your card doesn't have a sticker, then you don't need to activate it and can use it straight away.
You'll need to make a Chip and PIN transaction with your new card before you can start using contactless.
Use the mobile banking app or online form
- You can activate your credit card quickly and securely in the app.
- The main cardholder must activate any additional cards, they can do this online.
- Once your card is activated you can use it straight away.
Steps to take
We'll guide you through it.
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- Log on and select apply at the bottom of the screen.
- Select Credit cards, followed by the option Activate credit card.
- Check the card details match your new credit card and then select Activate.
- All done – your card is now activated and ready to use.
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- Open our secure online form.
- Enter the credit card number, your date of birth and the credit card expiry date and then select Activate.
- All done – your card is now activated and ready to use.
Getting started in the app
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You can call us if you're not registered for online banking. If you prefer to bank in person, there’s a range of services in your local area.
What happens after I've activated my card?
Once you've activated your card you will be able to use it for purchases in store and online. Before you can start using contactless you'll need to make a Chip and PIN transaction with your new card.
Depending on the credit card you have set up, you'll now have access to a range of online services. Learn more about these below.
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