Go paper-free
Amend paper-free preferences for your statements and correspondence.
If you don't use our app, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.
If you enter your PIN wrong three times in a row while shopping - even in different shops - your PIN will be locked. If you later remember the four-digit code, you can unlock your PIN at most UK cash machines. You can also view your PIN in the app.
Make sure you have entered the right card details including the expiry date and the 3-digit security code at the back (CVV). You may also be asked to enter a billing address and account holder name.
You can view your card details in the app.
We work hard to make sure your debit card has the latest security and fraud prevention features.
If our systems notice any unusual spending on your account, we’ve measures in place to keep your money safe.
Usually, we’ll call you so you can confirm that you made the payment. But if you think it’s fraud, our team are ready to help.
If we can’t contact you, we may ask the person you’re paying to perform extra checks. Sometimes, we may stop payments from your card until we’re sure it’s you.
Make sure we have your up-to-date telephone number so we can get in touch. You can update your number in online banking or in the mobile banking app.