Help with PIN issues

Fix PIN problems in the app

  • You can solve many PIN issues online.
  • View your PIN securely in the mobile app.
  • Change your PIN at most UK cash machines.

For security reasons, we can’t tell you your PIN over the phone.

Steps to take

We’ll guide you through it.

Getting started in the app

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.

How to message us

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