Request a Payment
An easy way to get paid
- Request and receive money you’re owed from friends and family in the app.
- Easily share a link or QR code with instructions on how to pay you.
- Ask for up to £150 each time and get up to £500 a day.
Steps to take
We'll guide you through it.
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To share a payment link:
- Go to your home screen in the app and choose a current account. Next, select the three-dot menu and choose 'Request a payment'.
- Select ‘Share link’.
- Next, choose which account you want people to pay in to and add an amount if needed.
- Choose how you want to share the link. You can send the same link to more than one person.
- We'll send you a message with instructions on how to send you a payment.
To access your QR code:
- Go to your home screen in the app, select the three-dot menu of your chosen account and choose 'Request a payment'.
- Select ‘Share QR code’.
- Show it to anyone who wants to pay you to scan, and it’ll take them straight to your payment request.
Getting started in the app
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If you don't use our app, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
Need help?
If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.
Let’s look at the details
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- Your request will remain active for anyone to pay you at any time. It doesn’t expire.
- You can share your link or QR code with several people at the same time, for example in a group message.
- You can use Request a Payment abroad, but only to send and receive pounds sterling.
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- Request a Payment is offered with all of our personal current accounts.
- If you create a reference when requesting your payment, it’ll show on your statement for you to track it.
- You can't cancel a request once you’ve sent it – just message the person to tell them you no longer need the payment.
- The payment should arrive within two hours after it's sent to you.
- If you haven’t received a payment, check that your friend or family member got your link and made the payment. Payments normally arrive within two hours. If the payment still hasn't been received, ask them to check with their bank first.
- The link you send will work with any UK bank, not just Lloyds.
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Request a Payment uses open banking which is a way you can safely share information with other banks.
Never open a message from someone you don’t know. And if you have any doubts about the identity of someone contacting you, make sure you speak to them first using a number you trust.
For Lloyds current account holders, Request a Payment is a service we offer as part of your current account, so there are no additional terms and conditions.
For payers initiating a payment, for example following a link or using a QR code you've sent them, they'll see these terms and conditions (PDF, 75KB).
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