Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Problems logging in
Find out how to reset your login details if your account is locked or if you've forgotten your details.
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Username
You can find out your username in the banking app under ‘Settings’.
Password
You can reset your password in the banking app under ‘Settings’.
Keep in mind, if you have a personal account with us too, your password will reset on both accounts.
Username
If you’ve lost or forgotten your username, go to Forgotten your logon details and follow the on-screen steps. You’ll need your account details and a card reader (if you have one).
Password
If your account is locked, or you’ve forgotten your password, you’ll need to go to Forgotten your logon details and follow the on-screen steps. You’ll need your account details and a card reader (if you have one).
Keep in mind, if you have a personal account with us too, your password will reset on both accounts.
Memorable information
If you’ve forgotten your memorable information, go to Forgotten your logon details and follow the on-screen steps. You’ll need your account details and a card reader (if you have one).
Keep in mind, if you have a personal account with us too, your memorable information will reset on both accounts.
Still need help?
If you are still having problems logging in, please chat with us on the Online for Business Login page.
Agents are available Monday – Friday 7am – 11pm.
Or you can call the Internet Banking Helpdesk on 0345 072 5555.
We’re open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm. This excludes bank holidays.