Help & Support

Forgotten your logon details?

Find out how to reset your details using Online for Business or our app  

Online for Business

  1. Go to the Online for Business page.
  2. Select the Forgotten your logon details? link
  3. Follow the onscreen steps

Make sure you have your card and reader with you.

Business Banking Mobile app

  1. Log on to our app using Face ID or your Fingerprint.
  2. Select the Profile icon, then Settings and then Reset your password.
  3. Follow the onscreen steps

  • By phone

    If you’re still having problems logging on, please call the Internet Banking helpdesk on 0345 300 0116.

    Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm.  This is excluding bank holidays.

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