Log in support

We understand that sometimes our customers face issues logging in.

Two common problems are:

  • Multiple Sessions: make sure you only have one active session open to avoid conflicts.
  • Cache and cookies: clearing your browser's cache and cookies can help. Search online for instructions on how to clear these for your specific browser.

If you clear these, we’ll ask if you want to trust your device the next time you log in.

If you still need support, here are some common questions and answers to help you get back into Online for Business.

User login details support

  • Password managers can help you create strong passwords, but sometimes they don’t meet our criteria. For example, they may include a special character that we don’t allow.

    If this happens, we’ll show an on-screen error message to help you correct it.

    Keep in mind, you’ll need to save the final password in your password manager when prompted for future logins.

  • Username

    You can find out your username in the banking app under ‘Profile and settings’ then ‘Business Profile’. Your username is sometimes referred to as “User ID”.

    Password

    You can reset your password in the banking app under ‘Profile and settings’ then ‘Settings’.

    Keep in mind, if you have a personal account with us too, your password will reset on both accounts.

    Memorable information

    If you’ve forgotten your memorable information, go to the Online for Business logon screen and select ‘Forgotten your login details?’.  Make sure you have your account details, card and card reader with you. Keep in mind, if you have a personal account with us too, your memorable information will reset on both accounts.
     

    You can change or reset any of your log in details, you will need your account details and card reader:

    1. Go to Online for Business logon screen and select ‘Forgotten your login details?'.
    2. Follow the on-screen steps.

     

  • Call us on 0345 072 5555, or (+44) 1733 232 030 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm. This excludes bank holidays.

PIN support

  • If you have already set up access via our mobile app, you can view your debit card PIN in the app. If not, call us and we'll order you a new PIN. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.

  • If you know your PIN, you can unlock it at a Lloyds Bank or Bank of Scotland Cashpoint© in the UK. 

    1. Find your nearest branch. Please note customers cannot use Lloyds Market Street, Manchester or BOS Argyle Street, Glasgow as these branch ATM’s do not have PIN services.
    2. Insert your card.
    3. Enter the correct PIN and select ‘Unlock my PIN’ from the options on screen.

    If you can’t remember your PIN, call us and we’ll order you a new one. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.

Card and reader support

  • If you have a new PIN, it needs to be activated. That can be done at a Lloyds Bank or Bank of Scotland Cashpoint© in the UK.

    1. Find your nearest branch. Please note customers cannot use Lloyds Market Street, Manchester or BOS Argyle Street, Glasgow as these branch ATM’s do not have PIN services.
    2. Put your card in and enter your new PIN.
    3. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

    If you are using the same PIN as before you don’t need to activate your replacement authentication card, you can use it with the same PIN as before.

  • Need to use the card reader right now? Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.

    You can request to unlock your card reader.

    1. Go to the Online for Business logon page.
    2. Select ‘Having trouble with your card reader?’.
    3. Follow the steps and make a note of the reference number provided.
    4. Call the Online for Business Helpdesk and once you’ve been verified the Helpdesk will unlock your card reader. Call us on 0345 072 5555, or (+44) 1733 232 030 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm. This excludes bank holidays.

    You can order an additional card reader for Online for Business. There may be a charge for this.

    1. Log in to Online for Business.
    2. Select ‘More actions’. 
    3. Select ‘Account services’, then ‘Request replacement card’.

    There may be a charge for this.

  • Until you've trusted the browser on your chosen device, you'll need to use your card and reader as an additional security step.

Trusted browser support

Still need help?

Call us on 0345 072 5555.

Lines are open Monday – Friday 8am – 6pm and Saturday, 9am – 2pm. This is excluding bank holidays.

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