Help & Support

Change your personal details

How to let us know if your personal details have changed.

I have personal accounts with Lloyds Bank

When you update your address and phone number on your personal accounts, we’ll change them for your business accounts as well.

The easiest way is to update them on the personal mobile app.

How to change your personal details

To change your name, follow the steps below.

I don’t have personal accounts with Lloyds Bank


  • Visit a branch

    Use the branch finder to find your local branch.

    Write to us

    Please send a letter to:
    Lloyds Bank
    PO Box 1
    BX1 1LT

    In your letter please quote the reference P1COA

    Your letter should also include

    • Your name
    • Your old address
    • Your new address
    • Your account number
    • Your date of birth
    • Your phone number or email address
    • Your signature

    Call us

    If your business turnover is under £3m, get in touch on 0345 072 5555 (+44 1733 347 007 from outside the UK). You’ll need a Phone Bank for Business password, so we know that it’s you.

  • By form

    Find out how to update your phone number.

    Visit a branch

    Use the branch finder to find your local branch.

    Call us

    Please get in touch on 0345 300 000 (+44 1733 347 007 from outside the UK).

  • Visit a branch

    Use the branch finder to find your local branch.

    You’ll need to bring with you evidence from the following list:

    • Deed poll (not available in Scotland)
    • Marriage certificate/Civil Partnership registration document
    • Statutory Declaration
    • Copy of entry in Registry of Corrections (Scotland only)
    • Amended birth certificate issued by Registrar General, Edinburgh (Scotland only)
    • Adoption certificate

    For a change relating to a divorce please bring:

    • Divorce papers or Decree Absolute AND
    • Marriage Certificate, Birth Certificate, or Deed Poll/copy of entry in the Register of Corrections.
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