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Contact Us
Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.
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Save time with Telephone Banking
Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.
Our automated features allow you to quickly transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 072 5555. If you're calling from abroad or prefer not to use the 0345 number you can call +44 173 3347338.
Lines are open Monday to Friday - 7am to 8pm and Saturday - 9am to 2pm except on UK bank holidays.
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How to report fraud Think you’ve been a victim of fraud? Please contact: Debit card team
Business credit or charge card To help keep your business account safe, you need to tell us right away if you've:
If you think you’ve done any of the above, please call: Online for Business
Commercial Banking Online
Scam emails Remember, we will never send you an email or a link to a website that asks you to enter your Internet Banking details. If you get anything like this, do not reply and forward it to our fraud team: emailscams@lloydsbank.co.uk |
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If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting. |
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Online for Business
You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
From 1 January 2024 our Online for Business helpdesk opening hours will be: Monday to Friday 7.00am – 8.00pm, Saturday 9.00am – 2.00pm. This is excluding bank holidays.
Commercial Banking Online |
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To open a business account, please visit our business accounts page |
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The Business Banking Customer Review Team use a process to understand your business if your turnover is between £0-£3m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on 0345 901 3144. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays. |
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To discuss your Fixed Term Deposit or 32 Day Notice Accounts call us on 0345 305 5555. Lines are open 8am to 5pm Monday to Friday, except on UK bank holidays. |
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Taking payments with Cardnet |
Call us: 01268 567 100. Lines are open 8am to 9pm Monday to Saturday. New customers: If you’re interested in Cardnet, or want to add an additional merchant service to your account, please: Request a call back Call us on 0330 134 7976. Lines are open 8am to 9pm Monday to Saturday. Email us: cardnetsalescentre@lloydsbanking.com By post: Cardnet Merchant Services |
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Call the departments listed below if you have a query about a specific product or service.
BACSTEL-IP: 0345 982 5325, Option 2
Business charge and credit card: 0345 602 2042
Debit card disputes: 0345 300 6699
International customer services: 0345 300 0101
Invoice Finance and Asset Based Lending: 0800 587 5963T
Money market deposits: 0345 305 5555
Online for Business: 0345 300 0116
Lost or stolen cards: 0800 096 9779
Commercial Banking Online: 0808 202 1390
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Discuss your accounts if they have been transferred to Commercial Banking Recoveries.
When calling, please quote the reference in your letter.
Call any of these numbers:
Lines are open from 8am to 5pm Monday to Friday, except on UK bank holidays.
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For more information download our guide to financial assessment and difficulties (PDF, 117KB).
You can also find additional information here: MoneyHelper website and Business Debt Line website
We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.
A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:
- Go overdrawn without our agreement.
- Go over your agreed overdraft limit, especially more than once.
- Experience large increases or decreases in your business’s turnover.
- Are trading at a loss.
- Suddenly lose a key customer or employee.
- Sell a large part of your business.
- Use a facility for purposes other than those agreed with us.
- Fail to make a loan repayment.
- Do not keep to conditions set out in the loan agreement.
- Do not supply agreed monitoring information on time.
- Have another creditor bringing a winding-up petition or other legal action against your business.
We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.
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We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
www.financial-ombudsman.org.uk
0800 023 4567Business Banking Resolution Service
If your complaint is not eligible for the Financial Ombudsman Service, you may be able to have your complaint reviewed by the Business Banking Resolution Service (BBRS). For further information, including details on their eligibility criteria, please refer to their website.
Go to our page for details on our complaints procedure or see our How To Voice Your Concerns leaflet (PDF, 94KB). You can also request a copy of this leaflet from a branch, your Business Management Team or your Relationship Manager (if applicable).
Making a complaint about Cardnet®
Cardnet aims to give you the highest level of service. So if we make a mistake, or if there is something you feel we could do better, please tell us and we’ll do our best to put it right. Most problems that arise can be resolved quickly if you talk to us as soon as possible.
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If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.
Should the worst happen you can rely on us to give you guidance and support when you need it most.
Please note that any data sent via email is not secure and could be read by others.