Help & Support

Order a new business debit card PIN

At the moment, you can’t view your PIN online. If you’ve forgotten your PIN, you’ll need to order a new one. There are two ways to do this. 

Chat in the mobile app

In the business banking app, go to Support then Message us. Ask the assistant to ‘Order a new PIN’. 

We’ll send it out to you by post. 

Download the appDownload the app

Call us

Give us a call and we’ll send you a new PIN in the post. 

Call us on 0345 072 5555  

We’re open Monday to Friday 8am-5pm (except bank holidays), Saturday 9am-2pm.    

If you’re outside the UK, call +44 1733 347 338

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