Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Order a replacement Business Debit Card
Order a replacement Business Debit Card if your current one is damaged. If your card is lost or stolen, it’s important you report this to us immediately.
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In the app, go to 'Support' then 'Message us'.
Ask the assistant to ‘Order a replacement debit card’.
You’ll receive your replacement card in 5-7 working days.
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Give us a call and we’ll send you a replacement Business Debit Card.
We're open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
Call us on 0345 072 5555.
If you’re outside the UK, call +44 1733 347 338
To order a replacement Business Debit Card using Online for Business, you’ll need to log in. Log in to Online for Business
From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.
If you see the new look, use these steps
- Go to ‘More’ underneath the account you need the card for.
- Select ‘Manage this account’ then ‘Replace a card’.
- Complete the on-screen instructions and select ‘Submit’.
You’ll receive your replacement card in 5-7 working days.
If you don’t see the new look, use these steps
- Go to ‘More actions’ next to the account you need the card for.
- Select ‘Account services’ then ‘Request replacement card’.
- Complete the on-screen instructions and select ‘Submit’.
You’ll receive your replacement card in 5-7 working days.
Still need help?
To get you to the right place, we just need to check a few details with you.
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Do you have a named Relationship Manager?