Cancel a Direct Debit

Find out how to cancel a Direct Debit.

Online for Business

From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Online for Business

It's easy in the app

Depending on your level of access, you can cancel Direct Debits set up on your accounts.

  1. In the account details screen, find the account the Direct Debit is paid from.
  2. Select ‘More’ and ‘Direct Debits’.
  3. Open the Direct Debit you want to cancel and select ‘Delete’.

You should also tell the company you're paying that you are cancelling the Direct Debit.

More on the app

  • You can view and cancel Direct Debits if you have a role with the right permissions. Your administrator can assign a Direct Debit role for you.

    To cancel a Direct Debit:

    1. Log in to Commercial Banking Online.
    2. Go to ‘Manage payments’ and select ‘Direct Debits’.
    3. Enter the details for the account and select ‘Search’.
    4. Select the Direct Debit you want to cancel.
    5. Click ‘Cancel Direct Debit’.

    Follow the steps on screen to complete a security check 

    You'll find step-by-step help in the Help Centre. To get there, select the question mark at the top of any page in Commercial Banking Online.

    You should also tell the company you're paying that you are cancelling the Direct Debit.

It's easy in the app

Depending on your level of access, you can cancel Direct Debits set up on your accounts.

  1. In the account details screen, find the account the Direct Debit is paid from.
  2. Select ‘More’ and ‘Direct Debits’.
  3. Open the Direct Debit you want to cancel and select ‘Delete’.

You should also tell the company you're paying that you are cancelling the Direct Debit.

Online for Business

From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

  • You can view and cancel Direct Debits if you have a role with the right permissions. Your administrator can assign a Direct Debit role for you.

    To cancel a Direct Debit:

    1. Log in to Commercial Banking Online.
    2. Go to ‘Manage payments’ and select ‘Direct Debits’.
    3. Enter the details for the account and select ‘Search’.
    4. Select the Direct Debit you want to cancel.
    5. Click ‘Cancel Direct Debit’.

    Follow the steps on screen to complete a security check 

    You'll find step-by-step help in the Help Centre. To get there, select the question mark at the top of any page in Commercial Banking Online.

    You should also tell the company you're paying that you are cancelling the Direct Debit.

Online for Business guidance

To cancel a Direct Debit using Online for Business, you’ll need to log in. Log in to Online for Business

 

If you see the new look, use these steps

  1. Select ‘More' next to the account the Direct Debit is paid from.
  2. Choose ‘Direct Debits and standing orders’, then ‘Manage Direct Debits’.
  3. Find the Direct Debit you want to cancel.
 

If you don’t see the new look, use these steps

  1. Select ‘More Actions’ next to the account the Direct Debit is paid from.
  2. Choose ‘Direct Debits and standing orders’, then ‘Manage Direct Debits’.
  3. Find the Direct Debit you want to cancel.

You should also tell the company you're paying that you are cancelling the Direct Debit.

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