Help & Support
Make a payment
Pay a person or business in the UK.
Frequently asked questions
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If your payment has been referred, call in as advised on the screen. One of our advisers will take you through additional security in order to process the payment.
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You can stop a payment by cancelling it before it’s due. Log on to Online for Business. On the ‘Account Overview’ page, select ‘More Actions’ then ‘Manage future dated payments’. From here you can select the payment you want to stop.
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Please call the Internet Banking Helpdesk on 0345 300 0116 to discuss.
An adviser will attempt to trace the funds and return them to you, but we can’t guarantee this.
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Yes follow the steps below:
- Log on to Online for Business
- On the ‘Account Overview’ page, select ‘More Actions’
- Click ‘Account Services’
- Select ‘Forecasted cleared balance’
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For more information on bulk payments visit our bulk payments page.
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For your security, you can only make one payment to a new recipient within 60 minutes of setting them up. This payment can’t be more than £5,000. After 60 minutes, you can pay them as normal.
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You can’t currently set up or amend standing orders in the app. Please log on to our Online for Business website to do this. To set up a Direct Debit you need to contact the organisation you’re paying.
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To get you to the right place, we just need to check a few details with you