Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Make a payment
Pay a person or business in the UK.
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You'll find step-by-step help in the Help Centre. To get there, select the question mark at the top of any page in Commercial Banking Online.
To make a payment using Online for Business, you’ll need to log in. Log in to Online for Business
From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.
If you see the new look, use these steps
- Select 'Payments' underneath the account you want to make the payment from.
- Follow the onscreen steps.
If you don’t see the new look, use these steps
- Select 'Payments and transfers' next to the account you want to make the payment from.
- Follow the onscreen steps.
Frequently Asked Questions
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Transaction limit
Account daily limit
Transaction limit
Internal funds transfer (same name account)
Account daily limit
£250,000
No limit
Transaction limit
Internal funds transfer (third party)
Account daily limit
£100,000
These payments all share a daily limit of £250,000
Transaction limit
Bill payments
Account daily limit
£99,000
These payments all share a daily limit of £250,000
Transaction limit
Faster payments
Account daily limit
£100,000
These payments all share a daily limit of £250,000
Transaction limit
Internal standing order
Account daily limit
£99,000
These payments all share a daily limit of £250,000
Transaction limit
External standing order
Account daily limit
£99,000
These payments all share a daily limit of £250,000
Transaction limit
International payment
Account daily limit
£250,000
£250,000
Transaction limit
Cheque Deposits
Account daily limit
£20,000
£20,000
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If your payment has been referred, call in as advised on the screen. One of our advisers will take you through additional security in order to process the payment.
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You can stop a payment by cancelling it before it’s due.
If you see the new look, use these steps
- Log in to Online for Business.
- Select ‘More' then ‘Manage future dated payments’. From here you can select the payment you want to stop.
If you don’t see the new look, use these steps
- Log in to Online for Business.
- Select ‘More Actions’ then ‘Manage future dated payments’. From here you can select the payment you want to stop.
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Please call the Internet Banking Helpdesk on 0345 072 5555 to discuss.
We're open Monday to Friday 8am to 6pm and Saturday 9am to 2pm. This excludes bank holidays.
An adviser will attempt to trace the funds and return them to you, but we can’t guarantee this.
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I've made a payment or a cash machine withdrawal and it's not showing in the app? expandable section
Transactions made on weekends that fall at the end of the month won't appear straightaway in the app. You'll see these transactions in the app on the first day of the next month.
If you need to see them before this, you can view them in Online for Business.
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For more information on bulk payments visit our bulk payments page.
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For your security, you can only make one payment to a new payee within 60 minutes of setting them up. This payment can’t be more than £5,000. After 60 minutes, you can pay them as normal.
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The Online for Business (O4B) daily payment limit refreshes at 11:59pm. That includes on weekends and bank holidays.
Still need help?
To get you to the right place, we just need to check a few details with you.
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Do you have a named Relationship Manager?