Your support options
Make us aware of what we can do to make banking better for you.
Everyone’s different – but we think all our customers should expect the same care, service and facilities as each other.
So, now you can tell us which things would make banking that bit easier, just for you.
We’ll put the changes in place, where we can. And keep a note of your wishes, so you won’t have to tell us again.
Choose what you want
If you have Internet Banking or use our mobile app, now you can tell us what support you need from us. Below you can read about the adjustments and support services we can help with. Then just let us know which ones you’d like – online, at a branch or by phone. We’ll be sure to provide the service you need, with the care you’d expect.
We’re always adding to this list. And you can change your choices at any time you like.
How to set up your choice
What to expect if you come into a branch or call us
We need to be really sure that it’s you asking for changes, so please bear with us. Here’s what will happen:
- At a branch, you’ll need to bring some ID – a driving licence, passport or similar.
- We’ll ask a few simple questions about you and your account to confirm things.
- Once that’s done, we’ll go through the support choices you’d like to make.
- The colleague you talk to will update our system as you go.