When you use your bank account you need to stay safe and secure.
Learn how to spot a scam, what to do if you are contacted unexpectedly, and get advice on how to stay safe.
Use strong passwords
There are many simple ways that you can stay safe online. Using strong passwords are a good way to start.
You can create a strong password by choosing three random words. And to keep it safe, don’t share it or write it down.
Protect your accounts
Your first line of defence should be your email account. It can hold a lot of your personal details and be used to get into your other online accounts.
If you don’t have one already, pick a new strong password for your email account. Then do the same for all your other accounts, like:
- Bank account.
- Social media accounts.
Save your passwords
It’s best to use a different, strong password for each account you have. You can use your browser to help you remember them all.
Your browser settings should let you save each password. Browser security is very good, so it’s a safe thing to do and makes it easier to log in.
If an account asks you to set security questions, try to avoid using personal details.
When you bank online, we use two-factor authentication (2FA) to make sure it’s you. This makes it harder for someone to get into your account, even if they guess your password.
For 2FA to work, we need to send a code by text or landline. So please make sure we have your latest phone number.
Other online providers and apps also use 2FA. If they do, it’s a good idea to turn it on as it will help to keep you safe.
If you think someone else knows your banking details contact us now.
Lloyds Bank will never ask you to:
- Share your account details like user ID, password and memorable information.
- Tell us your Personal Security Number (PSN) for Telephone Banking.
- Tell us your PIN code or card expiry date.
- Move money to a so-called secure, safe or holding account.
- Move your money or ask you to transfer funds to a new sort code and account number.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.