If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

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    Cancel your policy

    Our phone lines may be particularly busy due to the current coronavirus situation. If that is the case when you call then please use the online cancellation form.

    Cancelling your policy online is easy

    1. Complete our online cancellation form

    To help us find your policy, we’ll ask you a few details, and you’ll need to choose when you’d like us to cancel your policy from.

    2. We’ll find your policy and cancel it as requested

    If we need more details, or we’re unable to locate your policy we will contact you on the phone number that you provide.

    3. Your policy will be cancelled

    We’ll aim to write to you within 14 days to confirm that your policy has been cancelled, however this may take us longer due to the impact of Coronavirus.

    If you’re only wanting to change what you’re covered for e.g. remove pedal cycle cover, then please e-mail us and we'll call you back as soon as we can.

    Get in touch via e-mail

    Cancel your policy online