Worried about paying your mortgage? We have various ways that we can help you.
Cancel your policy or find out about other options.
Here when you need us most
Make claims easily online or by phone. Our Home Emergency helpline is always open.
Choose your own excess
Select the amount you’ll pay towards most claims - a higher excess could mean you'll pay less for your cover.
No hidden costs
We won't charge an admin fee if you add cover to or remove it from your policy.
Here to get things sorted
Face to face Personal Claims Consultant support for complex claims if we think you need help.
After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you will need to pay for the number of days cover you have received.
After you cancel, we will send you a letter in the next 14 days. The letter will let you know if there is a refund due or anything left to pay.