Go paper-free
Amend paper-free preferences for your statements and correspondence.
Cancel your home insurance
Cancel your policy or find out about other options.
Why choose Lloyds home insurance?
Here when you need us most
Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.
Choose your own excess
Pay your chosen excess towards most claims – a higher excess could mean you’ll pay less for your cover.
No hidden costs
We won't charge an admin fee if you add cover to or remove it from your policy.
Manage your policy online
It’s easy to manage your policy online; claim, renew and pay. Log on to the app or Internet Banking if you’re registered, to make managing your policy even easier.
Worried about paying for your policy?
Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you. Here are some of the things we could look at to help:
- requesting a payment holiday
- check if there’s any part of your cover that you no longer need
- see if there’s any other way we can reduce the cost of your policy
Bereavement
If you're cancelling due to a bereavement, we can help.
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If the policy number starts with HAP, please call us on 0345 604 1373
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If the policy number starts with HBP, please call us on 0345 604 8076
Let’s look at the details
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You can cancel your home insurance at any time during the term of your policy. You can do this online or by calling us.
After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you will need to pay for the number of days cover you have received.
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After you cancel, we will send you a letter in the next 14 days. The letter will let you know if there is a refund due or anything left to pay.
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