Before you cancel

We are sorry that you are looking to leave us

If you are cancelling due to a bereavement, or you need to talk to us, please call us so we can help.

If your policy starts with HAP, call us on 0345 604 1373.

If your policy starts with HBP, call us on 0345 604 8076.

Please note if you have Home Emergency cover and your home insurance policy number starts with HAP, this is a separate policy provided by Allianz Assistance. If you would like to cancel it, please call 0345 641 9741 or email

Cancel your policy online