Before you cancel

We are sorry that you are looking to leave us

If the level of cover or cost is no longer right for you, please call us. We might be able to lower your price by changing your cover or discounting your premium.

If you are cancelling due to a bereavement, please call us so we can help cancel your policy.

If your policy starts with HAP, call us on 0345 604 1373.

If your policy starts with HBP, call us on 0345 604 8076.

Please note if you have Home Emergency cover and your home insurance policy number starts with HAP, this is a separate policy provided by Allianz Assistance. If you would like to cancel it, please call 0345 641 9741 or email

Cancel your policy online

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).