Contact us
If you're looking to get a quote, get proof of your insurance, make a claim or cancel your policy, it's much quicker to do this by selecting from the links below.
Get a quote now
10% cheaper when you get your quote and buy online. Read about our online price
If you need help with something else, please contact us on the numbers we’ve laid out further down this page.
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Telephone number
Opening hours
Get a quote
Telephone number
To get a quote or switch your home insurance, call us on 0345 605 0521.
Opening hours
Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.
Pay for your policy
Telephone number
If you received your quote online and have been asked to contact us for payment, please call us on 0345 605 0521.
Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call
Opening hours
Mon-Fri: 8am – 6pm.
Sat: 9am – 1pm.
Make a claim
Telephone number
Make a new claim or get an update on a claim you’ve made.
If your policy starts with HAP, call us on 0345 300 5177.
If your policy starts with HBP, call us on 0345 604 6705.
For all other policies, call us on 0345 300 0110.
Opening hours
Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.
Cancel your policy
Telephone number
If your policy starts with HAP, call us on 0345 300 5177.
If your policy starts with HBP, call us on 0345 604 6705.
For all other policies, call us on 0345 300 0110.
Opening hours
Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.
Renew your policy
Telephone number
If your policy starts with HAP, call us on 0345 300 5177.
If your policy starts with HBP, call us on 0345 604 6705.
For all other policies, call us on 0345 300 0110.
Opening hours
Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.
Manage your policy
Telephone number
If you need help with any of the topics below, please call us on the relevant phone number.
- Check something or update your policy
- Tell us you are moving home
- Get proof of your insurance
- Let someone else talk on your behalf.
If your policy starts with HAP, call us on 0345 300 5177.
If your policy starts with HBP, call us on 0345 604 6705.
For all other policies, call us on 0345 300 0110.
Opening hours
Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.
24 hour home insurance helplines
Telephone number
In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day on 0345 300 1133
Opening hours
24 hours a day.
Home insurance legal helpline
Telephone number
If your home insurance policy starts with HBP 0345 266 6684.
For all other home insurance policies, call 0345 3000 180.
Opening hours
24 hours a day.
Struggling to pay
Telephone number
We may be able to help.
Opening hours
Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).