Help and contact

We are here to help whether it is online, in chat or over the phone.

 

Popular online services

Here are some of the most common tasks that you can do online:

Make a claim

Renew and pay for your policy


Manage how your policy renews


Get proof of your insurance


Cancel your policy

 

You can find other online options here:

Manage your policy

Looking for home insurance?

We will only ask you a handful of questions, so you will have your quote in no time. You can only get our Home Insurance Select policy directly with us. When you get your quote and buy online, it is 10% cheaper. Read about our online price.

If you already have a quote, you can retrieve it. You will be able to adjust your policy to make sure it meets your needs before you buy.

Retrieve your quote

Get your quote now

Worried about paying for your policy?

We may be able to help.

Please get in touch with us on 0345 601 8114, so we can review your policy and decide how we can best support you. 

 

 


 

Frequently asked questions

Here are some of the most common questions people have about their policy.

  • An excess is the amount you will pay towards any successful claim you make.


    So, if you have an excess of £300, and make a claim for £1,000, you only pay £300 and we pay £700.


    The excess that applies to your policy will vary, depending on the level of cover you have selected and the excess amounts you have chosen.

  • If you are registered for Internet Banking, you can log on and see you policy number there. Otherwise, you can find it on any letters we have sent you.

    It always starts with 3 letters (e.g. HBP123456789).

  • We will send you details of your renewal and price before your renewal date. Unless you have asked us not to, your policy will be set to renew each year automatically. You may still need to contact us to pay for your policy.

    You can choose not to automatically renew at any time. If you have chosen this, you will need to contact us before your renewal date if you wish to stay covered with us. If you forget to renew or don’t get a new policy, your home will not be insured.

  • If you are registered for Internet Banking, you can log on to view your cover details. You can check your policy number, see a summary of your excess, and open your Digital Inbox to view your policy documents.

  • We will pay claims where your contents are lost or stolen while you are moving home. We will do this if they are being moved within the United Kingdom by a professional removal firm. They will also be covered while they are being stored by the firm for up to three days.

    We may also pay claims for accidental damage, depending on what kind of cover you have.

     

Accessibility and disability support

Accessibility and disability support

Learn more about the extra support we offer.

Learn more
 



Home Emergency customers


If you are a Home Emergency customer, call Allianz Assistance on 0345 641 9793 within 48 hours of discovering your emergency. Your claim will be declined if your emergency is not reported within this time. 

Opening hours: 
24-hours a day.

Chat to us

 

Get general help and guidance about our products or ask questions about your policy.



The chat button appears on all our web pages and can be selected at any time.

 

 

Call us

If you need to talk to us, give us a call. Our online price will not apply if you get your quote and buy your policy over the phone.

Need to talk about buying one of our Home Insurance policies?

Contact numbers

Line opening hours

Need to talk about buying one of our Home Insurance policies?

  • Get a quote or switch your home insurance
  • Buying a new home insurance policy

Contact numbers

0345 605 0521

If you are buying a policy on behalf of someone else, you will need to have them with you when you call.

Line opening hours

Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.

Already have a policy with us?

Contact numbers

Line opening hours

Already have a policy with us?

  • Make a claim or check on an open claim
  • Cancel your policy
  • Renew and pay for your policy
  • Manage your policy
  • Amend your level of cover
  • Update your personal details
  • Let us know about any changes that might affect your policy
  • Manage how your policy renews
  • Let someone you trust talk to us on your behalf


Claiming out of hours
We operate an out-of-hours service for urgent calls.

If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us at any time. We'll process your claim just as we would during regular hours. 

Contact numbers

If your policy starts with HBP, please call: 0345 300 5177

If your policy starts with HAP, please call: 0345 604 6705

Line opening hours

Mon-Fri: 8am - 6pm.
Sat: 9am - 1pm.

Need to discuss legal expenses?

Contact numbers

Line opening hours

Need to discuss legal expenses?

  • Legal expenses helpline

Contact numbers

If your policy starts with HBP, please call: 0345 300 0521

If your policy starts with HAP, please call: 0345 266 6684

Line opening hours

24-hours a day.


Accessibility and disability support channels

We are by your side with support and guidance to help with your needs. Contact us in the way that is best for you.
 

Relay UK

We welcome calls via Relay UK. If you want to communicate with one of our representatives, add 18001 before the number you require.

There is more information on the Relay UK website.

Go to Relay UK website This opens in a new tab

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

 

Branch Finder