Contact us about home insurance

You can manage some things online

If you're looking to get a quote, get proof of your insurance, make a claim or cancel your policy, it's much quicker to do this by selecting from these following links:

Get a quote now
10% cheaper when you get your quote and buy online. Read about our online price

Make a claim

Get proof of your insurance

Cancel your policy

If you need help with something else, please give us a call.  

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What would you like to speak to us about?
 

       

Telephone number

Opening hours

       

Get a home insurance quote

Telephone number

10% cheaper when you get your quote and buy online. Read about our online price.

To get a quote or switch your home insurance, call us on 0345 605 0521

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

 

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Pay for your home insurance policy

Telephone number

If you received your quote online and have been asked to contact us for payment, please call us on 0345 605 0521.

 

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call.

Opening hours

Mon-Fri: 8am – 6pm.

Sat: 9am – 1pm.

 

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Home insurance claims

Telephone number

You can make a claim online, or call us to make a claim or get an update if you prefer.

 

If your policy starts with HAP, call us on 0345 300 5177.

If your policy starts with HBP, call us on 0345 604 6705.

For all other policies, call us on 0345 300 0110

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

 

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Cancel your home insurance policy

Telephone number

If your policy starts with HAP, call us on 0345 300 5177.

If your policy starts with HBP, call us on 0345 604 6705.

For all other policies, call us on 0345 300 0110.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

 

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Renew your home insurance policy

Telephone number

Renew your policy or manage your autorenewal settings.

 

If your policy starts with HAP, call us on 0345 300 5177.

If your policy starts with HBP, call us on 0345 604 6705.

For all other policies, call us on 0345 300 0110.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

 

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Manage your home insurance policy

Telephone number

If you need help with any of the topics below, please call us.

Update or check something on your policy
This could involve changing your cover level or adding something to your policy.
Request a copy of your personal cover details
We’ll send you another copy in the post.
Change your personal details
Update your name, payment details and more.
Get proof of your insurance
You might need this when applying for a mortgage.
Tell us about changes that may affect your policy
You could be moving home, having building work done or your property might be empty for longer than usual.
Let someone else talk on your behalf about your policy
We’ll help you get this set up.

 

If your policy starts with HAP, call us on 0345 300 5177.

If your policy starts with HBP, call us on 0345 604 6705.

For all other policies, call us on 0345 300 0110.

 

More about managing your policy

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

 

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24-hour Home Emergency helpline

Telephone number

In case of an emergency, our Home Emergency helpline with Allianz Assistance is available for all policy holders 24 hours a day, 7 days a week.

 

If you have Home Emergency cover please call: 0345 641 9793.

If you don’t have Home Emergency cover please call: 0345 300 1133.

Opening hours

24 hours a day.

 

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Legal Expenses helpline

Telephone number

If your home insurance policy starts with HBP 0345 266 6684.

 

For all other home insurance policies, call 0345 3000 180.

Opening hours

24 hours a day.

 

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Concerned about home insurance costs?

Telephone number

We may be able to help.

0345 601 8114

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

 

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Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).