Contact us

If you're looking to get a quote, get proof of your insurance, make a claim or cancel your policy, it's much quicker to do this by selecting from the links below.

Get a quote now
10% cheaper when you get your quote and buy online. Read about our online price

Get proof of your insurance

Make a claim

Cancel your policy

If you need help with something else, please contact us on the numbers we’ve laid out further down this page.

person on phone
  •        

    Telephone number

    Opening hours

           

    Get a quote

    Telephone number

    To get a quote or switch your home insurance, call us on 0345 605 0521

    Opening hours

    Mon-Fri: 8am - 6pm.

    Sat: 9am - 1pm.

           

    Make a claim

    Telephone number

    Make a new claim or get an update on a claim you’ve made.

     

    If your policy starts with HAP, call us on 0345 300 5177.

    If your policy starts with HBP, call us on 0345 604 6705.

    For all other policies, call us on 0345 300 0110

    Opening hours

    Mon-Fri: 8am - 6pm.
    Sat: 9am - 1pm.

           

    Cancel your policy

    Telephone number

    If your policy starts with HAP, call us on 0345 300 5177.

    If your policy starts with HBP, call us on 0345 604 6705.

    For all other policies, call us on 0345 300 0110.

    Opening hours

    Mon-Fri: 8am - 6pm.

    Sat: 9am - 1pm.

           

    Renew your policy

    Telephone number

    If your policy starts with HAP, call us on 0345 300 5177.

    If your policy starts with HBP, call us on 0345 604 6705.

    For all other policies, call us on 0345 300 0110.

    Opening hours

    Mon-Fri: 8am - 6pm.

    Sat: 9am - 1pm.

           

    Manage your policy

    Telephone number

    If you need help with any of the topics below, please call us on the relevant phone number.

     

    • Check something or update your policy
    • Tell us you are moving home
    • Get proof of your insurance
    • Let someone else talk on your behalf.

     

    If your policy starts with HAP, call us on 0345 300 5177.

    If your policy starts with HBP, call us on 0345 604 6705.

    For all other policies, call us on 0345 300 0110.

    Opening hours

    Mon-Fri: 8am - 6pm.

    Sat: 9am - 1pm.

           

    24 hour helplines

    Telephone number

    Home Emergency helpline.

    0345 300 1133

     

    Legal helpline

    If your policy starts with HBP 0345 266 6684.

    For all other policies, call 0345 3000 180.

    Opening hours

    24 hours a day.

           

    Struggling to pay

    Telephone number

    We may be able to help.

    0345 601 8114

    Opening hours

    Mon-Fri: 8am - 6pm.

    Sat: 9am - 1pm.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).