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If you are happy with your policy, and want to protect your home for another year, it is quick and easy to renew and pay online.
If it is time to renew your policy, you should have received your renewal pack, which includes your policy documents.
If you are happy with your policy, then select the ‘Renew and pay for your policy’ button. You will need to have your policy number to hand. If you have not set up a Direct Debit with us, you will also need your card details.
If you opted not to renew automatically last time, you will also be able to change how your policy renews.
Here when you need us most
Make claims easily online or by phone. Our Home Emergency helpline is always open.
Choose your own excess
Select the amount you’ll pay towards most claims - a higher excess could mean you'll pay less for your cover.
No hidden costs
We won't charge an admin fee if you add cover to or remove it from your policy.
Here to get things sorted
Face to face Personal Claims Consultant support for complex claims if we think you need help.
When it is time to renew, we will write to you a few weeks before to let you know what your price and cover will be for another year. If you have chosen to automatically renew, we will renew your policy. If you have not, you will need to contact us before your policy ends. You can change your mind about your renewal option at any time by letting us know.
After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you will need to pay for the number of days cover you have received.
We will send you details of your renewal and price before your renewal date. Unless you have asked us not to, your policy will renew each year automatically. You may still need to contact us to pay for your policy.
You can choose not to automatically renew at any time. If you have chosen this, you will need to renew online before your renewal date if you wish to stay covered with us. If you forget to renew or do not get a new policy, your home will not be insured.