Go paper-free
Amend paper-free preferences for your statements and correspondence.
Manage your home insurance renewal
Why choose Lloyds home insurance?
Here when you need us most
Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.
Choose your own excess
Pay your chosen excess towards most claims – a higher excess could mean you’ll pay less for your cover.
No hidden costs
We won't charge an admin fee if you add cover to or remove it from your policy.
Manage your policy online
It’s easy to manage your policy online; claim, renew and pay. Log on to the app or Internet Banking if you’re registered, to make managing your policy even easier.
FAQs and Common queries
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When it's time to renew, we'll write to you a few weeks before to let you know what your price and cover will be for another year. If you've chosen to automatically renew, we'll renew your policy. If you've not, you'll need to contact us before your policy ends. You can change your mind about your renewal option at any time by letting us know.
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You can cancel your home insurance at any time during the term of your policy. You can do this online or by calling us.
After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you've made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you'll need to pay for the number of days cover you have received.
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We'll send you details of your renewal and price before your renewal date. Unless you've asked us not to, your policy will renew each year automatically. You may still need to contact us to pay for your policy.
You can choose not to automatically renew at any time. If you've chosen this, you'll need to renew online before your renewal date if you wish to stay covered with us. If you forget to renew or don't get a new policy, your home will not be insured.
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