General enquiries and claims
0345 300 5177Call 0345 300 5177
Use this number to check what you’re covered for and whether you can claim. Please have your policy number to hand. Lines are open Monday to Friday, 8am–6pm and Saturday, 9am–1pm.
24-HOUR EMERGENCY HELPLINE: 0345 3000 170Call 0345 3000 170
Call this number to arrange for a tradesperson to make any emergency repairs to:
- Your plumbing, drainage or central heating systems.
- Your gas or electricity supply systems if they fail.
- Damaged roofing, locks, doors or windows to secure your home.
If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.
If Home Emergency Cover was not selected when taking out your policy you’ll need to pay for the emergency repairs, but if the damage is covered by your home insurance policy, you can claim in the normal way.
Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. This service is provided by AWP Assistance UK Ltd trading as Allianz Assistance.
Legal Helpline
0345 3000 180Call 0345 3000 180
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).
If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.
Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway. Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am-5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.
This service is provided by DAS Legal Expenses Insurance Company Limited.
You should also use this number if you need to make a legal expenses claim.