Your policy and what it covers
Here you can find out what's covered in your policy, check that you have the cover you need, find useful phone numbers and learn how to make a claim.
View your policy documents is easy
There are two steps to follow to help you find the correct home insurance policy documents:
- First, find your policy number. It starts with 3 letters, for example, HIA123456789. You can find it on any letter we’ve sent out to you previously or in Internet Banking. Log on to Internet Banking to find your policy number.
If you’re not registered for Internet Banking, and you don’t know your policy number you’ll need to get in touch.
Contact us to find out your policy number
- Choose your policy document
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Policy documents |
Contact us |
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Policy documentsPolicies starting with HAP or for new customers with a quote reference starting with HAQ:
Policies with an original start date on or after 14/04/2019 are provided by Allianz Global Assistance Home Emergency policy booklet (PDF)
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Contact usIf you’re registered for Internet Banking you can make a claim online.
Find out more about making a claim online
General enquiries, renewals and making a claim* - 0345 3005 177 24 hour emergency helpline - 0345 3000 170 24 hour legal and tax helpline - 0345 3000 180
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Policy documentsPolicies starting with HIA
Lloyds Bank Home Solutions Insurance Policy Booklet (PDF) Policy renewals before 13th February 2020: |
Contact usGeneral Enquires and renewals* - 0345 3000 110 Making a claim* - 0345 3000 130 24 hour emergency helpline - 0345 3000 170 24 hour legal and tax advice helpline - 0345 3000 180
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Policy documentsPolicies starting with HDA For policies which renewed on or after 13/03/2020: Lloyds Home Options Contents Insurance policy booklet (PDF)
For policies which renewed before 13/03/2020: Lloyds Home Options Contents Insurance policy booklet (PDF) Lloyds Home Options Buildings Insurance policy booklet (PDF)
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Contact usGeneral enquiries, renewals and making a claim* - 0345 3005 177 24 hour emergency helpline - 0345 3000 170 24 hour legal and tax advice helpline - 0345 3000 180
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Policy documentsPolicies starting with MHA
Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF)
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Contact usGeneral enquiries, renewals and making a claim* - 0345 3001 520 24 hour emergency helpline - 0345 3000 170 24 hour legal helpline - 0345 3000 180
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*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.