Your policy and what it covers

Whether you want to check what's covered or need to make a home insurance claim, this is a good place to start.

Find your policy in two simple steps:

 

Step one

First, you'll need your policy number. It begins with three letters (e.g. HBP) and can be found on any home insurance letter we've sent you, or by logging on to Internet Banking. If you need help, just contact us.

Step two

Use the first three letters of your policy number to choose from our list. For example, if your policy number is HBP12345678, you'd select HBP from the list.

Looking for personal cover details, like your policy schedule? That's covered in the documents that we sent in the post when you took out your policy, or in your last renewal letter. If you have made a change to your cover part way through your term, you can find these details in your confirmation letter too. To get a copy, contact us.

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

Policies starting with HBP or for new customers with a quote reference starting with HBQ:

Lloyds Bank Home Insurance Select policy booklet (PDF, 697KB)

Lloyds Bank Home Insurance Select (HBP) Policy Limits (PDF, 79KB)

 

Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 1.4MB)

Contact us

Make a claim online

Find out more about making a claim

 

General enquiries, policy changes, renewals and making a claim* - 0345 604 6705

 

24 hour Home Emergency helpline - 0345 300 1133

 

24 hour Legal Expenses helpline  -  0345 266 6684

 

Cancel your policy online

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

Policies starting with HAP or for new customers with a quote reference starting with HAQ:

 

Policies which start and renew on or after 24/09/2021. This latest version of our policy booklet has been updated to make it easier to understand. This does not affect the cover you have.

Lloyds Bank Home Insurance policy booklet (PDF, 843KB)

Lloyds Bank Home Insurance (HAP) Policy Limits (PDF, 820KB)

 

Policies which started or renewed before 24/09/2021

Lloyds Bank Home Insurance policy booklet (PDF, 3.1MB)

Lloyds Bank Home Insurance (HAP) Policy Limits (PDF, 92KB)

 

Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance.

 

Home Emergency Policy Booklet (PDF, 149KB)

Contact us

Make a claim online

Find out more about making a claim

 

General enquiries, policy changes, renewals and making a claim* - 0345 300 5177

 

24 hour Home Emergency helpline - 0345 300 1133

 

24 hour Legal Expenses helpline - 0345 300 0180

 

Cancel your policy online

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

Policies starting with HIA


Policy renewals on or after 13/02/2020:

Lloyds Bank Home Solutions Insurance Policy Booklet (PDF, 1.2MB)

 

Policy renewals before 13/02/2020:

Lloyds Bank Home Solutions Insurance Policy Booklet (PDF, 1.4MB)

 

Home Emergency cover
Lloyds Bank Home Emergency Cover is provided by Allianz Assistance.

 

Home Emergency Policy Booklet (PDF, 2.4MB)

Contact us

General Enquires, policy changes, renewals and making a claim* - 0345 300 0110

 

24 hour Home Emergency helpline - 0345 300 1133

 

24 hour Legal Expenses helpline - 0345 300 0180

 

Cancel your policy online

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

Policies starting with HDA
 

For policies which renewed on or after 13/03/2020:

Lloyds Home Options Contents Insurance policy booklet (PDF, 263KB)
Lloyds Home Options Buildings Insurance policy booklet (PDF, 350KB)

 

For policies which renewed before 13/03/2020:

Lloyds Home Options Contents Insurance policy booklet (PDF, 1.2MB)

Lloyds Home Options Buildings Insurance policy booklet (PDF, 1.4MB)



Home Emergency cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance.

 

Home Emergency Policy Booklet (PDF, 2.4MB)

Contact us

General enquiries, policy changes, renewals and making a claim* - 0345 300 0110

 

24 hour Home Emergency helpline - 0345 300 1133

 

24 hour Legal Expenses helpline - 0345 300 0180

 

Cancel your policy online

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

Policies starting with MHA


Policy renewals on or after 13/02/2020:

Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF, 1.1MB)


Policy renewals before 13/02/2020:

MHA Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF, 1.4MB)

Contact us

General enquiries, policy changes, renewals and making a claim* - 0345 300 0110

 

24 hour Home Emergency helpline - 0345 300 1133

 

24 hour Legal Expenses helpline - 0345 300 0180

 

Cancel your policy online

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

For policies starting in LFX

 

Flexible Contents Insurance

 

Lloyds Bank Flexible Contents Insurance Product Information Document (PDF, 62.7kb)

 

 

 

Contact us

If you need to contact us please email us at flexiblecontents@lloydsbanking.com


Make a Claim

 

How to make a claim

To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us and how we’ll look after your claim.

Make a home insurance claim

Find out more about making a claim online

Additional cover options

It's important to keep your policy up to date. If your situation changes you may need to update your policy to make sure you have the right level of cover. You can add a wide range of additional cover options to tailor your policy to your requirements. Limits, terms and exclusions apply.

Keep your policy up to date

If you'd like more information about our home insurance policies or any of the additional cover options, we're here to help.

You can find answers to some of the most frequently asked questions here.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.