Your policy and what it covers

Check your policy booklet, or the details of your individual policy. 

It is important to keep your policy up to date. If your situation changes, you may need to update your policy to make sure you have the right level of cover. 

View your cover details online

If you have registered for Internet Banking, you can now view your cover details there. Just log on to check: 

  • your policy number 
  • a summary of your excess 
  • what cover you have 
  • how much you are currently paying 
  • when and how your policy is set to renew.

Log on

Find your policy in two simple steps:

 

Step one

First, you will need your policy number. Your policy number begins with three letters (e.g. HBP) and can be found on any home insurance letter we have sent you. If you are registered for Internet Banking. you can log on and find it there.

Step two

Select the first three letters of your policy number, or quote reference, from the list. So, if your policy number was HBP123456789, you would select HBP. 

 

If you are not registered for Internet Banking, you can find your cover details in your policy documents. These are sent to you when you first take out your policy, when you renew your policy, or when you make a change to your policy. 

If you need new copies of these documents, give us a call.

Information for existing home insurance customers

Your policy booklet


  

 

Your policy booklet


   

Policies starting with HBP.

This is your policy booklet [PDF, 697KB]

These are your policy limits [79KB]
 

Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is the policy booklet [PDF, 148KB].

Information for existing home insurance customers

Your policy booklet


  

 

Your policy booklet


   

Policies starting with HAP

Policies bought on or after 11/06/2023 or renewed on or after 06/08/2023:

This is your policy booklet (PDF, 916KB).

These are your policy limits (PDF, 17KB).


Policies bought before 11/06/2023 or renewed before 06/08/2023:

This is your policy booklet (PDF, 843KB).

These are your policy limits (PDF, 65KB).


Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is the policy booklet [PDF 148KB].

Information for existing home insurance customers

Your policy booklet


  

 

Your policy booklet


   

Policies starting with HIA

Policy renewals on or after 13/02/2020:

This is your policy booklet (PDF, 1.2MB)

 

Policy renewals before 13/02/2020:

These is your policy booklet (PDF, 1.4MB)

 

Home Emergency cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is the policy booklet (PDF, 2.4MB)

Information for existing home insurance customers

Your policy booklet


  

 

Your policy booklet


   

Policies starting with HDA

For policies which renewed on or after 13/03/2020:

This is your contents insurance policy booklet (PDF, 263KB)

This is your buildings insurance policy booklet (PDF, 350KB)

 

For policies which renewed before 13/03/2020:

This is your contents insurance policy booklet (PDF, 1.2MB)

This is your buildings insurance policy booklet (PDF, 1.4MB).

 

Home Emergency cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is your policy booklet (PDF, 2.4MB)

Information for existing home insurance customers

Your policy booklet


  

 

Your policy booklet


   

Policies starting with MHA

Policy renewals on or after 13/02/2020:

This is your policy booklet (PDF, 1.1MB)

 

Policy renewals before 13/02/2020:

This is your policy Booklet (PDF, 1.4MB)

Information for existing home insurance customers

Your policy booklet


  

 

Your policy booklet


   

Policies starting with LFX

This is your policy booklet

These are your policy limits
 

Home Emergency Cover

Lloyds Bank Home Emergency Cover is provided by Allianz Assistance. Here is the policy booklet.

Need to add additional cover?

You can add a range of cover options to fit your needs. Take a look at what we have to offer. Terms, limits, and exclusions apply.

Additional cover options

If you have cover that you would like to amend, or remove, give us a call.

Need to make a claim?

To help you get back to normal as quickly as possible, you can make your claim online.

Before you contact us, read our easy step-by-step guide to making a claim online. It explains what is involved and what you will need. 

Make a claim online

Learn more about making a claim online

FAQs and common queries
 

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.