The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Your cover explained.

    We offer two levels of cover, Lloyds Bank Home Insurance – a tailored, flexible offering and Lloyds Bank Home Insurance Premier – a more inclusive offering where additional cover and higher limits are included as standard.

    Here’s a full list of cover we offer including additional help and guidance. Please refer to your policy schedule to check what cover is included in your policy. Select a section to skip to an overview:

    Home insurance policy booklet

    Learn about your policy, extra cover, useful numbers and how to claim.

    Download your booklet (PDF)opens in a new tab.
    • 1.
      Private residence cover

      Buildings insurance

      This covers the private residence including integral and attached garages and conservatories, gates, fences, paths, driveways and patios. This includes:

      • Replacement locks and keys.
      • Alternative accommodation if your home becomes uninhabitable.
      • Accidental damage to underground services.
      • Trace and access and emergency access cover in the home perimeter
      • Property owner's liability

      Read more about Buildings - Private residence cover in the policy booklet (PDF).opens in a new tab.

      Contents insurance

      This covers contents in the private residence including contents in integral or attached garages and attached conservatories. This includes:

      • Replacement locks and keys, freezer contents, visitors’ belongings, clerical business equipment, money and cards;
      • Alternative accommodation if your home becomes uninhabitable;
      • Occupier’s and public liability cover.

      Read more about Contents - Private cover in the policy booklet (PDF).opens in a new tab.

      Please note: to check what cover you’ve chosen, see your policy schedule.

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    • 2.
      Replacement of sets cover (available with Home Insurance Premier)

      Buildings insurance - This cover is only available with Home Insurance Premier

      Where there is a valid claim, this covers the changing or replacement of any associated undamaged item that forms part of a matching set or suite that is lost or damaged where a reasonable match cannot be obtained. By ‘reasonable match’ we mean this may be similar but not an exact match. This includes:

      • Replacing undamaged kitchen units because their matching units are damaged; or
      • Replacing an undamaged bath because a broken toilet cannot be matched.

      Read more about Buildings - Replacement of sets cover in the policy booklet (PDF).opens in a new tab.

      Contents Insurance - This cover is only available with Home Insurance Premier

      Where there is a valid claim, this covers the changing or replacement of any undamaged item that forms part of a matching set or suite that is lost or damaged where a reasonable match cannot be obtained. By ‘reasonable match’ we mean this may be similar but not an exact match. For example:

      • Replacing an undamaged sofa because a matching armchair is damaged.

      Read more about Contents - Replacements of set cover in the policy booklet (PDF).opens in a new tab.

      Please note: to check what cover you’ve chosen, see your policy schedule.

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    • 3.
      Accidental damage cover

      Buildings insurance

      This covers damage caused accidentally. This includes:

      • Football smashing a window;
      • DIY accidents;
      • Slipping in the bath causing it to crack; and
      • Snapping a key in the lock.

      Read more about Buildings – Accidental damage cover in the policy booklet (PDF).opens in a new tab.

      Contents insurance

      This covers damage caused accidentally. This includes:

      • Spilling wine on a carpet;
      • Snapping a key in a lock; and
      • Knocking over and damaging a TV.

      Read more about Contents – Accidental damage cover in the policy booklet (PDF).opens in a new tab.

      Please note: to check what cover you’ve chosen, see your policy schedule.

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    • 4.
      Outbuildings cover

      Buildings insurance

      This covers structures detached from your private residence. This includes:

      • Sheds;
      • Summer houses; and
      • Garages.

      Read more about Outbuildings cover in the policy booklet (PDF).

      opens in a new tab.

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    • 5.
      Pedal cycle cover

      Contents insurance

      This covers loss or damage including accidental damage to pedal cycles. This includes:

      • Cover when the pedal cycles are in your home;
      • Cover for pedal cycles within the boundary of your home; and
      • Cover for pedal cycles temporarily away from your home.

      Read more about Pedal cycle cover in the policy booklet (PDF).opens in a new tab.

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    • 6.
      Contents in outbuildings and in the open cover

      Contents insurance

      This covers contents in detached outbuildings . This includes:

      • Clothes;
      • BBQ’s;
      • Tools;
      • Gardening equipment;
      • Lawnmowers;
      • Freezer contents; and
      • Domestic fuel and water.

      This also covers contents in the open within the boundaries of your home. This includes:

      • Garden furniture;
      • Ornaments; and
      • Pot plants.

      Read more about Contents in outbuildings and in the open cover in the policy booklet (PDF).opens in a new tab.

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    • 7.
      Students' contents away from home cover

      Contents insurance

      This covers students' contents away from home. This includes:

      • Contents and personal belongings away at university halls of residence or rented student accommodation; and
      • Accidental damage.

      Read more about Students’ contents away from home cover in the policy booklet (PDF).opens in a new tab.

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    • 8.
      Personal belongings away from the home cover

      Contents insurance

      This cover is for items carried or worn outside the home (individually worth no more than £3,000), such as:

      • Jewellery;
      • Spectacles;
      • Watches;
      • Laptops;
      • Tablets;
      • Mobile phones;
      • Money and/or cash cards; and

      Read more about Personal belongings away from the home cover in the policy booklet (PDF).opens in a new tab.

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    • 9.
      High risk items

      Contents insurance

      High risk items include:

      • Televisions;
      • Computers;
      • Photographic equipment; or
      • Jewellery.

      Read more about High Risk Items cover in the policy booklet (PDF).

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    • 10.
      Specified items cover

      Contents insurance

      Specified items include:

      • Personal belongings and high risk items that are named and worth over £3,000, inside and/or outside the home.

      Read more about Specified items cover in the policy booklet (PDF).opens in a new tab.

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    • 11.
      Legal expenses cover

      This covers legal costs and expenses for insured incidents. This includes:

      • Employment and contract disputes;
      • Personal injury cases;
      • Clinical negligence; and
      • Jury service and civil cases relating to your personal possessions.

      Read more about Legal expenses cover in the policy booklet (PDF).opens in a new tab.

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    • 12.
      Help and guidance

      We have some useful hints tips to keep your protecting your home and your belongings, plus useful advice for emergencies. You can also view our home insurance frequently asked questions.

      Maintaining your home

      Got a water leak?

      When I'm away

      A storm’s brewing

      Protecting the things I love

      Moving home in the UK

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    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).