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Common issues

Find a phone number

  • Existing customers

    If you're an existing customer, call us on 0333 202 7946.

    Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

    New customers

    If you're a new customer, call us on 0333 202 7969.

    Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

  • Existing customers

    If you're an existing customer, call us on 0344 209 0476 or +44 344 209 0476 from outside the UK.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    New customers

    If you're a new customer, call us on 0330 018 1403 or +44 330 018 1403 from outside the UK.

    Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm and Sunday 10am to 4pm.

    Make a claim

    To make a claim, call us on 0344 209 0477 or +44 344 209 0477 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Motor Legal Protection claims

    To make a claim, call us on 0330 018 1665 or +44 330 018 1665 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Windscreen Repair Cover

    To make a claim, call us on 0330 018 7503 or +44 330 018 7503 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    RAC Breakdown Cover

    To make a claim, call us on 0330 332 8477 or +44 330 332 8477 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Keycare Cover

    To make a claim, call us on 0345 303 4002 or +44 345 303 4002 from outside the UK.

    Lines are open Monday to Friday 8am to 9pm and Saturday 9am to 3pm.

  • Existing customers

    If you're an existing customer, call us on 0345 606 2172 or +44 1702 278 272 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on Bank Holidays.

    New customers

    If you're a new customer, call us on 0345 603 7239 or +44 207 481 2614 from outside the UK.

    Lines are open 9am to 5pm, Monday to Friday and closed on Bank Holidays.

  • Account enquires

    If you need support, call us on 0345 300 0000 or +44 173 334 7007 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on Bank Holidays. 

    Select Account

    If you need help with your Select Account, call us on 0345 716 1116.

    Lines are open 24 hours a day, 7 days a week.

    Silver Account

    If you need help with your Silver Account, call us on 0345 603 1839.

    Lines are open 24 hours a day, 7 days a week.

    Gold Account

    If you need help with your Gold Account, call us on 0345 850 5056

    Lines are open 24 hours a day, 7 days a week.

    Platinum Account

    If you need help with your Platinum Account, call us on 0345 850 5300.

    Lines are open 24 hours a day, 7 days a week.

    Premier Account

    If you need help with your Premier Account, call us on 0345 604 0440.

    Lines are open 24 hours a day, 7 days a week.

    Overdraft referrals

    If you need help with your overdraft, call us on 0800 015 0032

    Lines are open 9am to 6pm, Monday to Saturday and closed on Bank Holidays.

  • Existing customers

    If your policy starts with HBP, call us on 0345 604 6705.

    If your policy starts with HAP, call us on 0345 300 5177.

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

    New customers

    If you're a new customer, call us on 0345 605 0521.

    Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm.

    Legal expenses helpline

    If your policy starts with HBP, call us on 0345 266 6684.

    If your policy starts with HAP, call us on 0345 300 0521.

    Lines are open 24 hours a day, 7 day days a week.

  • Customer solutions

    To speak to us about a redress letter you have received beginning with ERT, SWRT or CRT, call us on 0345 982 5330 or +44 345 982 5330 from outside the UK.

    Lines are open Monday to Friday, 9am to 4pm and closed on Bank Holidays.

  • Share dealing

    For support and dealing, call us on 0345 606 0560 or +44 113 279 7518 from outside the UK.

    Lines are open Monday to Friday, 8am to 9pm.

    During US Bank Holidays lines are open 8am to 6pm, Monday to Friday.

    During UK Bank Holidays line are open 2pm to 9pm, Monday to Friday, for the US Markets.

    Ready made investments

    For accounts beginning with IL and opened before 20/02/2023, call us on 0345 835 5728.

    Lines are open Monday to Friday 8am to 5pm

    For accounts beginning with EL and opened from 20/02/2023, call us on 0330 123 3268.

    Lines are open Monday to Friday 9am to 5pm.

    Investments purchased in branch

    For support with  managing investments purchased in branch, call us on 0345 835 7374.

    Lines are open Monday to Friday, 8am to 6pm.

  • Mortgage support

    To speak to one of our mortgage experts by phone or video, call us 0800 783 3534.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm. 

  • Personal loans help

    For support with your personal loan, call us 0330 123 3890.

    Lines are open Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 6pm and closed on Bank Holidays.

  • Savings help

    For help with your savings account, call us on 0345 300 0000 or +44 1733 347 007 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on Bank Holidays.

  • Travel money

    For help with a travel money order, call us on 0345 606 6529.

    Lines are open 8am to 6pm, 7 days a week and closed on Bank Holidays.

    Emergency cash

    For emergency cash outside the UK, call us on +44 1702 278 270.

    Lines are open 24 hours a day, 7 days a week.

    This service depends on availability of funds in your account.

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