1. Let network provider know straight away. This way they can block the phone from being used. If you delay, you might have to pay for calls made.
2. Ask for your phone's identification number (IMEI) from your network provider.
3. Report the theft including your phone’s IMEI to your local police station as soon as you can.
4. Ask for a crime reference number. Make a note of this once you get one. You’ll need it if you want to claim on your insurance.
Limits, terms and exclusions apply. See our policy booklet for more information (PDF) 3.09 MB.
Speak to your provider to find out if accidental damage is covered by your policy. You should also find out if that applies to gadgets too.