The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

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    Protection for your personal gadgets

    Give your personal devices the gadget insurance cover they deserve

    Personal gadgets are an everyday essential for many of us, then there’s a problem and we have to get by without them. It’s annoying to be without your phone after it’s been stolen and have no back-up plan either!

    That’s why some insurers offer gadget insurance, giving cover for gadget items only. However, it might be surprising to learn that personal gadgets can be protected under your home contents cover – policies may cover the loss or theft of personal items, including personal gadgets, as standard.  As a first step you should check the cover you have for high risk items in your home insurance contents policy. Then you’ll be able to decide if you need extra protection.

    For example, gadget travel insurance seems sensible when you’re flying abroad for a short break, or a family member is away travelling for a month or two.  You may not realise that gadget cover can be arranged as part of a home insurance Personal Belongings option. Just tell your insurer when you’re going and for how long.

    What can Lloyds Bank home insurance contents policies provide cover for?

    For insurance purposes we class these items as ‘high risk’ because they are expensive to replace and easy to take:

    • mobile phones
    • tablets and laptops
    • video and audio equipment
    • cameras.

    All are covered for theft under Lloyds Bank home contents insurance while they are in your home.

    Lloyds Bank offers two tiers of home insurance. Both tiers offer a minimum £10,000 high risk items cover as standard but if you need a higher amount then the Home Insurance tier allows you to select high risk items cover up to a total of £30,000. Home Insurance Premier allows you to select high risk items cover up to a total of £50,000.

    Key benefits

    • Reassurance that your gadgets are covered for theft while in your home.
    • Protection for your gadgets outside your home with our Personal Belongings cover option.
    • Cover for accidental damage is standard for Home Insurance Premier, optional for Home Insurance tier.

    What to do if your phone is stolen

    1. Inform your network provider straight away so they can put a block on the phone. If you delay you might have to pay for calls made.
    2. Request your phone's identification number (IMEI) from your network provider.
    3. Report the theft – including your phone’s IMEI – to your local police station as soon as you can.
    4. Ask for and make a note of the crime reference number – you’ll need this if you want to claim on insurance.

    Limits, terms and exclusions apply. See our policy booklet for full details (PDF) PDF opens in a new tab..

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

    Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.