Understanding fees and charges and how this will impact you
Key information to support you with this change.
Community Account product terms and conditions
Your terms and conditions and account charges brochure are set out below. These can be viewed online at any time, and you can also download and save them for future reference.
General Conditions (PDF, 895KB)
Product Specific Conditions – Community Account (PDF, 650KB)
Account Charges and Processing Times (PDF, 666KB)
Credit interest is not paid on the Community Account.
Estimate with our calculator what you could pay each month.
We understand that you may need to make some changes to your account.
Please note - only a named person on the account can request a closure instruction.
Closing Your Account:
You no longer require your account
- Complete this form (PDF, 201KB) if you don’t have a named Relationship Manager.
- Complete this form (PDF, 200KB) if you have a named Relationship Manager.
- Adobe Reader is required in order to upload signatories to the form. Alternatively, you can print and post the completed form to Lloyds Bank, Business Banking, BX1 1LT.
Looking to close more than one account under the same organisation name
- One closure form can be submitted for up to 17 accounts
- The form will ask for the sort code and account number for all accounts you wish to close.
Making Changes to your Signatories:
If registered for Online for Business you can add or remove a party by:
- Selecting ‘Admin’ once logged in
- Under ‘User account settings’ select ‘User Management’ option.
- Select ‘Add people’ or ‘Remove people’
Alternatively, complete a mandate amendment form (PDF, 486KB).
If you do not have a Relationship Manager, please send your completed and signed form to:
OR
- Post: Lloyds Bank, Business Banking, BX1 1LT
If you have a Relationship Manager, please send your completed and signed form to:
OR
- Post: Commercial Servicing, Edinburgh, BX2 1LB
If you are not aware of who the current signatories are or are unable to find out, you will need to complete a Resolution Form (PDF, 180KB) along with your Make a Change form.
I am a Registered, Excepted or Branch/Affiliate of a Charity
Please arrange for a Trustee to complete this form to evidence that you are a charity. If we can validate this information, we will change your product back to Treasurers. If the information is not correct, you will remain on the Community Account.
The Trustee will need the following details to hand:
- Sort Code
- Account Number
- Charity Name
- Registered Charity Number (If Applicable)
- Your model governing document (this will explain the legal entity of the charity)
Frequently asked questions about our Community Account
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During the last few years, our costs have significantly increased and we feel that the new pricing reflects fair value for the account.
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The new Community Account is exclusively for Clubs and Societies. Charities are not eligible for the new Community Account and will remain on the Treasurers Product. We continuously assess and review all of our products pricing to ensure it remains competitive and fair.
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Use the Community Account Tariff Calculator to get an illustration of how much you'll pay per month with our Community Account.
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- Deposits through the Immediate Deposit Machines (IDMs) are a cheaper option than depositing over the branch counter.
- IDM’s are available in most branches and allow you to pay in up to five cheques, or 50 notes, per transaction quickly and efficiently using your Business Debit or Cashpoint card, or cardless using sort code and account number.
- For cheques, the additional feature on the Mobile App Deposit Service is a cheaper option, refer to Pay in a Cheque for more information.
- Bank transfers into your account are free, for example - Automated credits, Faster payments, Internet/Phonebank credits. Have you considered this option?
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- Faster Payment Debits, Direct Debits, Internet/Phonebank Debits, Standing Orders, Internet Bulk Payments - the number of individual items within the bulk payment count towards the 100 amount.
- UK debit card payments and payments received from Third parties don't form part of the 100 monthly limit and aren't chargeable.
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Consolidating accounts would mean you will incur less fixed monthly charges e.g. consolidating down to one account means only one account maintenance fee.
You can close secondary accounts if your mandate is one to sign by:
- Logging into online banking via your desktop (Unavailable via Mobile App)
- Select ‘More Options’ next to the account you want to close
- Select ‘Close this Account’
Alternatively, refer to Closing Your Account to close accounts you no longer require.
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The account has not been updated to reflect this change.
- To update the account mandate with the correct organisation details, please complete the Make a Change Form
- If the account is no longer required, refer to Closing Your Account