Understanding fees and charges and how this will impact you

Key information to support you with this change.

Community Account product terms and conditions

Your terms and conditions and account charges brochure are set out below. These can be viewed online at any time, and you can also download and save them for future reference.

General Conditions (PDF, 977KB)

Product Specific Conditions – Community Account (PDF, 650KB)

Account Charges and Processing Times (PDF, 687KB)

Credit interest is not paid on the Community Account.

Estimate with our calculator what you could pay each month.

We understand that you may need to make some changes to your account.

Please note  - only a named person on the account can request a closure instruction.

Closing Your Account:

You no longer require your account

  • Complete this form (PDF, 201KB)  if you don’t have a named Relationship Manager.
  • Complete this form (PDF, 200KB) if you have a named Relationship Manager. 
  • Adobe Reader is required in order to upload signatories to the form. Alternatively, you can print and post the completed form to Lloyds Bank, Business Banking, BX1 1LT.

Looking to close more than one account under the same organisation name

  • One closure form can be submitted for up to 17 accounts
  • The form will ask for the sort code and account number for all accounts you wish to close.

Making Changes to your Signatories:

If registered for Online for Business you can add or remove a party by:

  • Selecting ‘Admin’ once logged in
  • Under ‘User account settings’ select ‘User Management’ option.
  • Select ‘Add people’ or ‘Remove people’

Alternatively, complete a mandate amendment form (PDF, 486KB).

If you do not have a Relationship Manager, please send your completed and signed form to:

OR

  • Post: Lloyds Bank, Business Banking, BX1 1LT

If you have a Relationship Manager, please send your completed and signed form to:

OR

  • Post: Commercial Servicing, Edinburgh, BX2 1LB

If you are not aware of who the current signatories are or are unable to find out, you will need to complete a mandate amendment form (PDF, 486KB).

I am a Registered or Excepted Charity

We're currently updating our systems and can't make changes to your information right now.

Please arrange for a Trustee to contact us on 0345 300 0075 after 4th August to confirm your charity status and review your product requirements.

Before calling, please ensure the following:

  • You are a Business & Commercial Banking customer
  • You hold a Treasurers Account or Community Account
  • The nature of your business has not changed
  • You have your unique charity registration number available
  • If registered in Scotland, have a PDF copy of your Charity’s Trustees ready to email during the account review

 

We're unable to complete the product review if any of this information is missing.

Frequently asked questions about our Community Account