Understanding fees and charges and how this will impact you
Key information to support you with this change.
Community Account product terms and conditions
Your terms and conditions and account charges brochure are set out below. These can be viewed online at any time, and you can also download and save them for future reference.
General Conditions (PDF, 977KB)
Product Specific Conditions – Community Account (PDF, 650KB)
Account Charges and Processing Times (PDF, 687KB)
Credit interest is not paid on the Community Account.
Estimate with our calculator what you could pay each month.
We understand that you may need to make some changes to your account.
Please note - only a named person on the account can request a closure instruction.
Closing Your Account:
You no longer require your account
- Complete this form (PDF, 201KB) if you don’t have a named Relationship Manager.
- Complete this form (PDF, 200KB) if you have a named Relationship Manager.
- Adobe Reader is required in order to upload signatories to the form. Alternatively, you can print and post the completed form to Lloyds Bank, Business Banking, BX1 1LT.
Looking to close more than one account under the same organisation name
- One closure form can be submitted for up to 17 accounts
- The form will ask for the sort code and account number for all accounts you wish to close.
Making Changes to your Signatories:
If registered for Online for Business you can add or remove a party by:
- Selecting ‘Admin’ once logged in
- Under ‘User account settings’ select ‘User Management’ option.
- Select ‘Add people’ or ‘Remove people’
Alternatively, complete a mandate amendment form (PDF, 486KB).
If you do not have a Relationship Manager, please send your completed and signed form to:
OR
- Post: Lloyds Bank, Business Banking, BX1 1LT
If you have a Relationship Manager, please send your completed and signed form to:
OR
- Post: Commercial Servicing, Edinburgh, BX2 1LB
If you are not aware of who the current signatories are or are unable to find out, you will need to complete a mandate amendment form (PDF, 486KB).
I am a Registered or Excepted Charity
We're currently updating our systems and can't make changes to your information right now.
Please arrange for a Trustee to contact us on 0345 300 0075 after 4th August to confirm your charity status and review your product requirements.
Before calling, please ensure the following:
- You are a Business & Commercial Banking customer
- You hold a Treasurers Account or Community Account
- The nature of your business has not changed
- You have your unique charity registration number available
- If registered in Scotland, have a PDF copy of your Charity’s Trustees ready to email during the account review
We're unable to complete the product review if any of this information is missing.
Frequently asked questions about our Community Account
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During the last few years, our costs have significantly increased and we feel that the new pricing reflects fair value for the account.
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The Community Account is for organisations such as clubs or societies that benefit the local or wider community but are not registered charities. This is commonly known as a not-for-profit organisation.
Not-for-profit describes an organisation that does not operate for the personal benefit of members, shareholders or for the generation or distribution of profit.
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Use the Community Account Tariff Calculator to get an illustration of how much you'll pay per month with our Community Account.
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- Deposits through the Immediate Deposit Machines (IDMs) are a cheaper option than depositing over the branch counter.
- IDM’s are available in most branches and allow you to pay in up to five cheques, or 50 notes, per transaction quickly and efficiently using your Business Debit or Cashpoint card, or cardless using sort code and account number.
- For cheques, the additional feature on the Mobile App Deposit Service is a cheaper option, refer to Pay in a Cheque for more information.
- Bank transfers into your account are free, for example - Automated credits, Faster payments, Internet/Phonebank credits. Have you considered this option?
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- Faster Payment Debits, Direct Debits, Internet/Phonebank Debits, Standing Orders, Internet Bulk Payments - the number of individual items within the bulk payment count towards the 100 amount.
- UK debit card payments and payments received from Third parties don't form part of the 100 monthly limit and aren't chargeable.
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You can close secondary accounts if your mandate is one to sign by:
- Logging into online banking via your desktop (Unavailable via Mobile App)
- Select ‘More Options’ next to the account you want to close
- Select ‘Close this Account’
Alternatively, refer to Closing Your Account to close accounts you no longer require.
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The account has not been updated to reflect this change.
- To update the account mandate with the correct organisation details, please complete the Make a Change Form
- If the account is no longer required, refer to Closing Your Account
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The Charity product is for independently registered Charities with the respective charity regulators. In Scotland, to be recognised as a Charity, OSCR requires independent registration. There is no Excepted status in Scotland (unlike Charity Commission in England & Wales). If you register independently in the future, we may be able to move you to Charity Account, we will need your registration number to update your records in line with Ongoing Know Your Customer (OKYC) (to allow validation back to Office of Scottish Charity Register - OSCR).
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We do not have a record of your Charity Registration, please get in touch to update your records.
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To be eligible for the Charity Account an organisation needs to hold their own Charity registration number with one of the national Charity registration bodies. Our regulatory requirements state that the entity name must exactly match Charities Commission register and all the Trustees on Charities Commission or in the governing document of the registered charity must be listed on the bank account.
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Organisations need to be registered with the Charities Commission to be eligible for our Charity Account. Other not-for-profit organisations that operate for the benefit of the wider community are eligible for our Community Account.
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- Excepted Charity status is only for organisations in England and Wales – if your postcode is in Scotland or Northern Ireland you do not have Excepted status.
- Excepted Charity status is only for organisations with less than £100,000 income – our bank records show that you had more than £100,000 income last year.
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I intend to register with a Charity Commission, why can’t I have the product now? expandable section
Not-for-profit organisations that operate for the benefit of the wider community are eligible for our Community Account . Once registered please contact us and we will review your eligibility for the Charity Account and change your product.