You can call us or contact one of our Private Banking offices listed below.
25 Gresham Street
10 Canons Way
11 Portland Street
69 Morrison Street
110 St Vincent Street
Write to us
If you need to write to us please use the address below for our correspondence centre, where we will be able to deal with your requests quickly. If you write to us at any of our other addresses it may take longer to respond.
Lloyds Private Banking
3 City Park
Hove, East Sussex
If you have a complaint, please contact us.
Write to us: Lloyds Bank, Customer Services, BX1 1LT
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Address: Financial Ombudsman Service,
If we need to call you, we may use one of the following: 0808 143 0173 or a local office number.
We are fully committed to the regulations set out by OfCom and follow strict processes to ensure we comply with them. We will also only contact you about our products and services according to your personal preferences of contact via letter, phone, email or text.
To apply for our Private Banking service, you’ll need to have: at least £250,000 in savings and/or investments with Lloyds Bank, and/or at least a £750,000 mortgage with Lloyds Bank, excluding personal pensions or property.
Help and Support
It is important to deal with any money worries as soon as you can. Our specially trained
colleagues are by your side to support you when needed.
We have signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.
Pre Arrears Support
If you are concerned about meeting your Loan payments and wish to discuss support options available to you including Mortgage Charter support, please contact us on.
Tel: 0800 074 4452
Lines Open 9 till 5 (Mon – Fri)
Important Legal Information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.