Contact us
You can call us or contact one of our Private Banking offices listed below.
Our locations
-
London
25 Gresham Street
London
EC2V 7HNBristol
Harbourside
10 Canons Way
Bristol
BS1 5LFManchester
4th Floor
11 Portland Street
Manchester
M1 3HU -
Edinburgh
Port Hamilton
69 Morrison Street
Edinburgh
EH3 8BWGlasgow
110 St Vincent Street
Glasgow
G2 5ER
Write to us
If you need to write to us please use the address below for our correspondence centre, where we will be able to deal with your requests quickly. If you write to us at any of our other addresses it may take longer to respond.
Lloyds Private Banking
Ground Floor
3 City Park
The Droveway
Hove, East Sussex
BN3 7AU
-
If you have a complaint, please contact us.
Write to us: Lloyds Bank, Customer Services, BX1 1LT
Call us: 0345 3000 000
If you need to call us from abroad, please call us on 01733 347 007.If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Address: Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SRWebsite: www.financial-ombudsman.org.uk,
Free phone: 0800 023 4567,
Low-cost phone: 0300 123 9123,
Email: complaint.info@financial-ombudsman.org.uk -
If we need to call you, we may use one of the following: 0808 143 0173 or a local office number.
We are fully committed to the regulations set out by OfCom and follow strict processes to ensure we comply with them. We will also only contact you about our products and services according to your personal preferences of contact via letter, phone, email or text.
To apply for our Private Banking service, you’ll need to have: at least £250,000 in savings and/or investments with Lloyds Bank, and/or at least a £750,000 mortgage with Lloyds Bank, excluding personal pensions or property.
Help and Support
It is important to deal with any money worries as soon as you can. Our specially trained
colleagues are by your side to support you when needed.
Mortgage Charter
We have signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.
Pre Arrears Support
If you are concerned about meeting your Loan payments and wish to discuss support options available to you including Mortgage Charter support, please contact us on.
Tel: 0800 074 4452
Lines Open 9 till 5 (Mon – Fri)
Post Arrears Support
If you find yourself already behind on payments, please contact us on.
Tel: 0800 096 4387
or
01733 462665 from overseas
Important Legal Information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.
Find out more about our cookie policy.