Make a complaint

If you have an issue with a business account held in Jersey, Guernsey, Alderney or the Isle of Man, here’s how to make a complaint.

Download the 'how to complain' leaflet for your area

Jersey customers (PDF, 115KB)

Guernsey customers (PDF, 116KB)

Isle of Man customers (PDF, 113KB)

Call us

Please call commercial customer services on: +44 (0) 1539 871 570 or please contact your relationship Manager.

Visit our Call us page for the latest opening hours.

*Calls may be monitored and recorded. Call costs may vary depending on your service provider.

Write to us

To help us resolve your complaint as quickly as possible, please include the following in your letter:

  • your account details
  • as much information about the complaint as you can give
  • any actions you wish us to take to resolve your complaint
  • a contact number and the best time to contact you. This is so we can call once we’ve received your letter:

Jersey

Lloyds Bank International

Islands Commercial

Broad Street

PO Box 10

9 Broad Street

St. Helier

Jersey

JE4 8NG

Isle of Man

Lloyds Bank International

Islands Commercial

PO Box 328

Villiers House

2 Victoria Street

Douglas

Isle of Man

IM99 3JY

Guernsey

Lloyds Bank International

Islands Commercial

1 Smith Street,

St Peter Port,

Guernsey,

GY1 2JN