Make a complaint
If you have an issue with a business account held in Jersey, Guernsey, Alderney or the Isle of Man, here’s how to make a complaint.
Download the 'how to complain' leaflet for your area
Jersey customers (PDF, 115KB)
Guernsey customers (PDF, 116KB)
Isle of Man customers (PDF, 113KB)
Call us
Please call commercial customer services on: +44 (0) 1539 871 570 or please contact your relationship Manager.
Visit our Call us page for the latest opening hours.
*Calls may be monitored and recorded. Call costs may vary depending on your service provider.
Write to us
To help us resolve your complaint as quickly as possible, please include the following in your letter:
- your account details
- as much information about the complaint as you can give
- any actions you wish us to take to resolve your complaint
- a contact number and the best time to contact you. This is so we can call once we’ve received your letter:
Jersey
Lloyds Bank Corporate Markets
Islands Commercial Banking
9 Broad Street
St Helier
Jersey
JE2 3RR
Isle of Man
Lloyds Bank Corporate Markets
Islands Commercial Banking
Villiers House
2 Victoria Street
Douglas
Isle of Man
IM1 2LN
Guernsey
Lloyds Bank Corporate Markets
Islands Commercial Banking
1 Smith Street
St Peter Port
Guernsey
GY1 2JN