Make a complaint
If you have an issue with a business account held in Jersey, Guernsey, Alderney or the Isle of Man, here’s how to make a complaint.
Call us
Please call commercial customer services on: +44 (0) 1539 871 570 or please contact your relationship Manager.
Visit our Call us page for the latest opening hours.
*Calls may be monitored and recorded. Call costs may vary depending on your service provider.
Write to us
To help us resolve your complaint as quickly as possible, please include the following in your letter:
- your account details
- as much information about the complaint as you can give
- any actions you wish us to take to resolve your complaint
- a contact number and the best time to contact you. This is so we can call once we’ve received your letter:
Jersey
Lloyds Bank International
Islands Commercial
Broad Street
PO Box 10
9 Broad Street
St. Helier
Jersey
JE4 8NG
Isle of Man
Lloyds Bank International
Islands Commercial
PO Box 328
Villiers House
2 Victoria Street
Douglas
Isle of Man
IM99 3JY
Guernsey
Lloyds Bank International
Islands Commercial
1 Smith Street,
St Peter Port,
Guernsey,
GY1 2JN