Support tool
Let’s get you to the help you need.
How we can help
Whether you're worried about your money, or you’d like some tips and tools to help you manage your spending, it’s important that we get you to the right place.
Answer a few simple questions so we can understand your situation.
Which statement is most relevant to you?
How we can support you
If you’re experiencing money worries, we have support available for you.
Credit card, loan, current account, or mortgage
You can find a range of support options online. Log in to the app or online banking.
In the app - Search for ‘Need help with your debt or payments’ or select the 3-dot menu to find it.
Online banking -
- On a phone: Select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ for the account you need our support with.
- On a computer: Select ‘Need help with your debt or payments?’ on the account menu.
Worried about future mortgage payments?
We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.
Want independent advice?
Our tool can help you find the help you need.
Free independent help and advice
Free independent help and advice
Use this tool to get free, independent, advice from friendly organisations and charities.
Getting started online
Mobile banking app
Join our 10 million app users.
- Simple and secure login.
- Set up handy notifications.
- Message us online.
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Give us a call
Speak to us over the phone
We're here to help and speaking to us alone won’t affect your credit score. We’ll offer you guidance and help you with the best course of action to move forward.
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Money worries
If you are struggling with your finances, or worried about the increased cost of living, you are not alone. We can help.
Check your spending habits
See where your money goes with this quick and easy online tool.
Subscription payments
Manage regular payments and see when future payments are due with manage subscriptions in the app.
How to get saving
Whether you're new to saving or looking for easier ways to save, we can help.
Get savings tips online
From starting to save to developing new saving habits, our tools and tips can help you along the way.
Plan using our savings calculator
Our savings calculators are a great way to help you plan your savings.
Financial planning for parents
Useful help and guidance for parents to protect your children's financial future.
Our calculators
Our calculators can help you manage your budget and understand the benefits you're entitled to.
Review your spending using our budget calculator
Our free budgeting tool will help give you a full overview of your income and spending to help you manage your money.
Benefits calculator
You could be entitled to claim benefits if you’re caring for someone, out of work or on a low income; including support with heating, housing and other living costs.
Budgeting guides
If you’re looking to budget or manage your bills here's some useful guides.
How to manage your bills
See our tips and tools on how to feel in control of your bills.
Top budgeting tips
From starting with the basics to smart budgeting choices, our top tips can help you.
Check your credit score
Check your credit score for free, with no impact to your credit score.
Compulsive spending
We have some tips and tools that can help you take control of your compulsive spending.
Handy app features
Our app features can support you to manage your account online.
Spending insights
See a breakdown of where your money goes each month, broken down into useful categories to help you identify areas where you can save.
Make payments
Payments and transfers online are quick and secure in our app and online banking.
Review your upcoming payments
Check your monthly payments and see how much you'll have left in your account until your next payday online.
Manage subscriptions
View your subscriptions, block payments or cancel ones you no longer use.
Manage your notifications
Notifications can help you keep an eye on your money.
Set up app notifications
Set up the app notifications you want to receive to help you manage your money.
There's support available to you
Here's how we can help.
Get free independent help and advice
If you find yourself in a difficult situation and in need of support, you can get free, independent advice from helpful organisations and charities, as well as your government.
Support through life's journey
Key life events, financial abuse or other challenges, we’re here to support you.
Speak to us over the phone
We're here to help and speaking to us alone won’t affect your credit score. We’ll offer you guidance and help you with the best course of action to move forward.
Getting started online
Mobile banking app
Join our 10 million app users.
- Simple and secure login.
- Set up handy notifications.
- Message us online.
You may also like
Money worries
If you are struggling with your finances, or worried about the increased cost of living, you are not alone. We can help.
Check your spending habits
See where your money goes with this quick and easy online tool.
Subscription payments
Manage regular payments and see when future payments are due with manage subscriptions in the app.
Getting started online
Mobile banking app
Join our 10 million app users.
- Simple and secure login.
- Set up handy notifications.
- Message us online.
You may also like
Money worries
If you are struggling with your finances, or worried about the increased cost of living, you are not alone. We can help.
Check your spending habits
See where your money goes with this quick and easy online tool.
Subscription payments
Manage regular payments and see when future payments are due with manage subscriptions in the app.
Managing your money
Our tips and tools can help you manage your bills, budget, save and feel better about your finances.
Managing your money
Our tips and tools can help you manage your bills, budget, save and feel better about your finances.