International mortgage service
Need some information or forms for your existing mortgage with us?
Making payments and changes to your mortgage
Setting up a direct debit
Get in touch
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IMS Customer Service team
PO Box 3413,
Sheffield,
South Yorkshire
S4 7YB,
United Kingdom
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Bank holidays in 2026
1 Jan 2026 - New Year's Day
3 Apr 2026 - Good Friday
6 Apr 2026 - Easter Monday
4 May 2026 - May Day
25 May 2026 - Late May bank holiday
31 Aug 2026 - August bank holiday
25 Dec 2026 - Christmas Day
26 Dec 2026 - Boxing Day bank holiday
Customer Service Hotline
These details are for existing International Mortgage Service customers only. If your query relates to any other Lloyds account, contact them directly.
email ims@lloydsbank.co.uk
Call us - UK time and business days
International Number - (44) 01422 861098
UK Free phone - 0800 092 7227
UK Inclusive minutes - 0345 835 6612
Open 7am to 5pm
Currency switching instructions – 8am to 4pm.