Contact us

We're here to help, this page will give you all the useful telephone numbers you need.

What would you like to contact us about?

  • If you need help with our telephone banking service, call us on 03457 449 900 from the UK or +44 1539 736 626 from outside the UK.

    Lines are open 8am to 6pm, Monday to Sunday and closed on UK Bank Holidays.

    Not all telephone banking services are available 24 hours a day, 7 days a week.

  • By phone

    If you need to call us about your Fixed Rate Deposit, you can call us on 03457 449 900 from the UK or +44 1539 736 626 from outside the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on UK bank holidays.

    Not all telephone banking services are available 24 hours a day, 7 days a week.

    Relationship manager

    If you have a relationship manager, you can contact them by email.

    They respond Monday to Friday 9am to 5pm, not including UK and Isle of Man bank holidays.

  • If your card has been declined or there's a transaction you don't recognise, please call us on 03457 449 900 from the UK or +44 1539 736 626 from outside the UK.

    Lines are open 8am to 6pm, Monday to Sunday and closed on UK bank holidays.

  • If your card is lost or stolen, call us on 03457 449 900 from the UK or +44 1539 736 626 from outside the UK.

    Lines are open 8am to 6pm, Monday to Sunday and closed on UK bank holidays.

    Not all telephone banking services can be used 24 hours a day, 7 days a week.

  • If you're having problems with online banking, call us on 03456 030 955 from the UK or +44 1539 741 478 from outside the UK.

    Lines are open 8am to 6pm, Monday to Sunday and closed on UK bank holidays.

    You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

    Sign Video services are also available if you’re Deaf and use British Sign Language. 

  • You can do it online

    Use the international complaints form to send us your complaint online.

    Call us

    If you need help with our telephone banking service, call us on 03457 449 900 from the UK or +44 1539 736 626 from outside the UK.

    Lines are open 8am to 6pm, Monday to Sunday and closed on UK bank holidays.

    Write to us

    Lloyds International, Customer Relations, Villiers House, 2 Victoria Street Douglas, Isle of Man, IM1 2LN.

    So we can resolve your complaint as quickly as possible, please include the following information in your letter.

    • Your account details. This helps us to find the account you’re complaining about.
    • As much information about the complaint as you feel able to give.
    • Are there any particular actions you want us to take to resolve your complaint?

  • Lloyds International
    Account Opening Team
    Villiers House
    2 Victoria Street
    Douglas
    Isle of Man
    IM1 2LN

  • Apply for a new account online

    You can apply for a new account at any time online. You'll need to check which accounts are available in your country first, then you can apply.

    See which accounts you can get

  • Call us

    If you need to close an existing account, call us on 03457 449 900 from the UK or +44 1539 736 626 from outside the UK.

    Lines are open 8am to 6pm, Monday to Sunday and closed on UK bank holidays.

    Write to us

    Lloyds International
    Account Closures
    Villiers House
    2 Victoria Street
    Douglas
    Isle of Man
    IM1 2LN

    Mobile banking app

    This is for sterling accounts only.

    You may be able to close your account through our mobile banking app.

    1. Log in to our app and select 'Search'.
    2. Select 'Message us 24/7'.
    3. Enter 'Close current account' and we'll help you.

    Our virtual assistant may ask for some more details. If it can’t help, it will usually connect you to a helpful human who will reply as soon as possible.

    Online banking

    This is for sterling accounts only.

    You may be able to close your account through online banking.

    1. Log in to online banking and select ‘Help & Support’.
    2. Select ‘Message Us 24/7’.
    3. Enter ‘Close current account’ and we'll help you.

    When using ‘Message Us 24/7’, try to keep your question to 15 words or less. Set up notifications to find out when you receive a reply.

Protecting your personal information online

Do not send confidential information as messages sent by email may not be secure and may be intercepted by third parties.

If you send confidential information, we cannot be responsible for any loss you may suffer as a result. 

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