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Get fee-free spending on your debit card in 200 countries worldwide.
Someone to manage your affairs
Help for international and United Kingdom residents.
Circumstances such as health issues, loss of mental capacity or future planning could mean you need help with managing your accounts with us.
Granting someone access to your bank account is a significant step, but it could be crucial for your future wellbeing.
The following information is for customers located internationally and in the United Kingdom. If you are located in the Channel Islands or the Isle of Man, visit our islands personal banking support page for more information.
What would a representative be able to do?
- Give signed written instructions for us to arrange payments and make changes to your accounts.
- Open extra accounts on your behalf. This can only be done by attorneys, not a third party.
Third parties can't access your accounts online or by telephone.
How to appoint or become a representative
Follow these simple steps.
Messages sent by a third party may not be secure and may be intercepted by third parties. For these reasons, don't use email to send us communications which contain confidential information as we need these communications to be in writing.
Don't use email for correspondence that needs our immediate attention. Contact customer service or your relationship manager directly.
If you disregard this warning and choose to send us confidential information, you agree that you do so at your own risk and that you will not hold the bank responsible for any loss that you suffer as a result.
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