Common mobile banking questions

No, Touch ID/Face ID or Android fingerprint can be turned on or off at any time by simply toggling the switch ‘on’ or ‘off’ in our app’s security settings.

Yes. Our app is secure and convenient. We know this is important when you're managing your money on the move. Find out more about how we use technology to keep you secure by visiting our Biometrics and security page.

There is no change to the way your account is protected. Your deposits and investments are protected by the relevant Compensation Scheme applicable to you.

As a security measure we'll log you out of the international app after 10 minutes of inactivity and we will send you an alert 1 minute before this happens.

Using biometrics is an authentication method that allows you to securely access our app. Using biological traits, you can authenticate payments and log in using Face ID, Touch ID or fingerprint recognition. When you first set up the app, you will be asked if you would like to turn on using biometrics instead of your password. The option to turn this on and off is also available in the 'Settings' page within 'My Profile'.

Touch ID is Apple’s solution to allow people to unlock their device or use certain apps by authenticating with their fingerprint. Android fingerprint is the equivalent on Android devices. Fingerprint authentication is available in our app, so you can log in quickly using just your fingerprint instead of your log in details. Our app will verify that your fingerprint used to log in matches a fingerprint registered on your device. If there are no fingerprints registered, then fingerprint authentication won’t be available. You’ll need a compatible device running a recent iOS or Android version.

Our app is not compatible with some older versions of the operating systems - check your app store for more details. 

If your phone is lost or stolen, we can de-register it from your trusted devices, so it can't access the mobile banking app. Call us on 0345 603 0955 (from the UK), or +44 (0) 1539 741 478 (from outside the UK).

We’ll protect your data the same way we do for your Lloyds accounts. A secure connection is used to share data. We will also use the latest security measures and industry safeguards to keep your banking details safe.

Our Data Privacy Notice explains how we use and protect your data. Data we collect will be held by Lloyds Bank Corporate Markets plc, which is part of Lloyds Banking Group.

Read more on our full Data Privacy notice

Due to new banking regulations, all banks need to provide an extra layer of security for their customers. This is called Strong Customer Authentication (SCA) and increases your protection when paying for things online, spending on a contactless card or using online banking or the mobile app. If you are logged on to the mobile app, you can choose to authenticate payments using biometrics integrated within your device.

Yes. Our app is compatible with standard device screen readers. Our app has been accessibility tested and we are working towards AA level of the Web Content Accessibility Guidelines 2.1. Our app is also tested in line with respective native mobile application guidelines and BS8878: 2010 Web Accessibility Code of Practice. The Digital Accessibility Centre (DAC) tests how accessible our online and app content is.

You can register our app on up to 10 different devices. Once you have reached this limit, you will need to de-register a device using the online banking page through your browser.

If you reset your device, or delete the app, you will need to re-register your device after logging in before you can use the app.

If you're using the same mobile phone and just changing your number, you can carry on using our app as before. Make sure you update your mobile number in 'Change your contact details’ or on the desktop site.

If you're changing your mobile phone or tablet, just download our app and install it again, then follow the steps to register your new device.

Our app works on most Apple iOS and Android devices. Don't forget to de-register your old mobile or tablet, which you can do in the desktop browser.

Yes, both holders can access their sole and/or joint accounts in the app using their individual log in.