Extra security when you shop and bank online
This guidance relates to accounts you manage with currency online banking and any associated cards.
For information relating to sterling online banking, visit Lloyds.com.
Steps to take
We'll guide you through it.
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When checking out purchases over a certain amount, you’ll notice the extra security during payment. The payment screen will ask you to verify yourself.
- App. Use the app to verify your purchase (sterling cards only).
- Text. We’ll text a passcode to your mobile phone, which you then enter on the payment screen.
- Over the phone. This will be an automated call to a telephone number we keep on file, asking you to say a code which comes up on your payment screen.
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When using online banking, you’ll notice the extra security during log in and when making certain transactions. The screen will ask you to verify yourself.
- Device. If you regularly use your computer, laptop, tablet or mobile for online banking, you can trust it. This helps us know it’s you logging on and not someone else.
- Over the phone. This will be an automated call to a telephone number we keep on file, asking you to say a code which comes up on your online banking screen.
Getting started online
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