Sterling Internet Banking
Lloyds Banking International – Internet Banking
What you can do in Sterling internet banking
- View balances and recent transactions.
- Transfer up to a maximum of £25,000 per day to someone else in UK or £100,000 abroad.
- Unlimited transfers between your own accounts held within Lloyds Bank.
- Make UK bill payments, such as credit card and utility bills.
- View and cancel direct debits.
- Set-up, amend or cancel standing orders.
- View and manage paper statements.
- Personalise account names.
Step 1: Is Sterling Internet Banking the right service for me?
Check if your account is listed below:
- Premier International Current Account (Sterling only)
- International Current Account (Sterling only)
- International Savings Account
- Island Future Account
- Islands Current and Savings accounts.
Account not listed here?
Step 2: Complete the online form
What you'll need:
- Your account details.
On the first page of registration you'll need to enter some personal details so we can identify you.
The second page is where you select your Internet Banking log on details. Choose a memorable User ID which is 9-30 characters. You'll also need to set a password which is 8-15 characters, avoiding anything too simple such as 'abc123', which may be easy for others to guess.
Step 3: We'll call you
Next, we'll call you to verify that it's you registering for Internet Banking. You can choose which number we call you on as long as we have it on record.
Clear instructions on how to complete this part of registration are provided both on screen and when we call you.
If we are unable to call you we will send an activation code to your home address within a few days.
Step 4: Log on
If you successfully completed our security call, you can log on straight away using the User ID and password you chose during registration. We'll then ask you to set up some memorable information which you'll need every time you log on.
If an activation code is being sent to your home address, you will be able to log on once this has arrived. Once received, log on using your chosen User ID and password and then we'll ask you to enter this activation code.
Once logged in successfully you will be given the tour of Internet Banking and you'll be able to enjoy all the great benefits banking.
We're keeping your Internet Banking service secure so you can bank online safely.
Our Internet Banking Guarantee
We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep your security information safe.
We can detect unusual transactions on your account and may contact you to confirm you’re the originator of the request if we believe it may be fraudulent.
If you accidentally forget to log off internet banking, we'll log you off automatically after 10 minutes. This reduces the risk of someone else accessing your account.
Your user ID is specific to you and we will always ask you to confirm your password and 3 characters of your memorable name from a drop down list when you login. This protects you from viruses that try to capture your details, because:
- you never give all your memorable information at once
- you don't type your memorable information.
If someone repeatedly attempts to log on to your internet banking account with incorrect details, we disable all access to the service as a security measure. If you accidentally disable your access by entering the wrong details, you can reactivate your account easily:
- go to the log on page
- click on 'Forgotten password and memorable information'
- follow the on screen instructions.
When you bank online with us you are in a secure session‚ as shown by the padlock symbol at the bottom right of your browser window. This means all your personal information is encrypted with a complex code before it leaves your computer so that no one else can read it. We also use the industry standard 128-bit Secure Socket Layer (SSL) encryption.
When you set up a new recipient, bill payment or standing order, you'll receive an automated call asking you to confirm details about your transaction and then to enter a four digit number that will appear on your computer screen into your telephone keypad.
All you'll need is a telephone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you.
This ensures the instruction is genuinely coming from you. In the unlikely event that a fraudster acquires your login details, they are unlikely to have access to your phone as well. Without your phone, they won't be able to transfer money away from your accounts.