Currency Internet Banking

Benefits

  • 24/7 worldwide access to your money.
  • Make free international payments. We won’t charge you for sending or receiving international money transfers. However, correspondent and recipient bank charges may apply.
  • Enhanced security functionality.
  • Register and access Internet Banking in just 5 minutes.

Useful information

Security information

To register you will need:

  • A valid email address.
  • Your account number.
  • Your sort code.
  • A valid telephone number

Please note: we are introducing additional security measures to our Currency Internet Banking so in future we may ask you to confirm a transaction by answering a call and inputting a code. This means it is important we keep your contact details up to date. Please let us know if any of your details have changed.

  • Managing your money online

    • View balances and recent transactions.
    • View and manage your statements: switch paper statements on/off.
    • Transfer money between your accounts.
    • Send up to £100,000 per day to almost anywhere in the world.
    • Make free international payments. We won’t charge you for sending or receiving international money transfers. However, correspondent and recipient bank charges may apply.
    • Set-up, amend or cancel standing orders.
    • Request a bankers draft.

    Manage your Internet Banking service

    • Request a change of address online.
    • Update your email address and telephone numbers.
    • Re-set your password and memorable name.
    • Retrieve your User ID.
    • Contact us via secure messages.
  • Step 1: Is Currency Internet Banking the right service for me?

    Check if your account is listed below:

    • Euro and US Dollar Premier International Current Account.
    • Euro & US Dollar International Current Account
    • International Bonus Saver.
    • International Incentive Saver.
    • Fixed Term deposits.
    • Money Market Call Account.

    Account not listed here?
    Try Sterling Internet Banking


    Step 2: Complete the online form

    What you'll need:

    • A valid email address.
    • Your account number.
    • Your sort code.


    Step 3: We’ll call you straightaway to verify your identity

    Select a telephone number we have for you and we’ll automatically call you back to verify your identity.


    Step 4: Login straight away

    We’ll give you your User ID at the end of the process so you can login and start managing your money straight away.

    We’ll also send you a letter in the post confirming your registration and User ID. Keep this letter in a safe place.

How secure is it?

We're keeping your Internet Banking service secure so you can bank online safely

  • We can detect unusual transactions on your account and may contact you to confirm you’re the originator of the request if we believe it may be fraudulent.

  • If you accidentally forget to log off internet banking, we'll log you off automatically after 10 minutes. This reduces the risk of someone else accessing your account.

  • Your user ID is specific to you and we will always ask you to confirm your password and 3 characters of your memorable name from a drop down list when you login. This protects you from viruses that try to capture your details, because:

    • you never give all your memorable information at once
    • you don't type your memorable information
  • If someone repeatedly attempts to log on to your internet banking account with incorrect details, we disable all access to the service as a security measure. If you accidentally disable your access by entering the wrong details, you can reactivate your account easily:

    • go to the log on page
    • click on 'Forgotten password and memorable information'
    • follow the on screen instructions
  • When you bank online with us you are in a secure session‚ as shown by the padlock symbol at the bottom right of your browser window. This means all your personal information is encrypted with a complex code before it leaves your computer so that no one else can read it. We also use the industry standard 128-bit Secure Socket Layer (SSL) encryption.

  • We are introducing additional security measures to Currency Internet Banking.

    When you pay someone for the first time, log in on a device that you haven’t listed as trusted or amend your personal or log in details, you’ll receive an automated call asking you to confirm details about your transaction and then to enter a four digit number that will appear on your computer screen into your telephone keypad.

    You already do this when setting up a new recipient or standing order, but we are expanding the number of transactions we use additional security measures in order to keep you safe. For more information, please see the following page.

    All you'll need is a telephone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you.

    This ensures the instruction is genuinely coming from you. In the unlikely event that a fraudster acquires your login details, they are unlikely to have access to your phone as well. Without your phone, they won't be able to transfer money away from your accounts.

Our Internet Banking Guarantee

We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep your security information safe.

Find out more about using Internet Banking safely

Need help?

Call us on:

+44 (0)1539 879740

Outside the UK, call:

+44 (0) 1539 736626

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

Sign Video services are also available if you’re Deaf and use British Sign Language.

 

 

Open 8am - 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. Calls may be monitored/recorded. Call charges may vary.

Is international banking for you?

Check you're eligible by answering a few questions

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