Platinum Account

Packed with benefits for only £21 per month

Platinum card

With cases of coronavirus (COVID-19) being diagnosed in various countries, customers have been contacting AXA and Lloyds Bank to understand how their travel insurance is impacted. You should monitor the situation through official sources such as the Foreign and Commonwealth Office (FCO) and the World Health Organisation (WHO).

It is important to note that if you book a holiday after 18 March 2020, your policy will not cover any trip under the ‘Cancellation or curtailment charges and early return’ section in relation to coronavirus. AXA will continue to cover medical costs if you become ill in a country or region the FCO hasn’t advised against visiting.

If you booked a trip up to and including 18 March 2020 and want to understand the cover you have please read the FAQs. You can also register a claim online.

Features and Benefits

  • Worldwide travel insurance
    Travel cover for you and your family. Up to 45 days per trip and 31 days per year for winter sports. Cover ends at 80 years of age, and cover for your family depends on your circumstances.
  • Breakdown cover
    Cover for your own vehicle or if you're using someone else's. The cover includes Relay and Home Start.
  • Mobile phone insurance
    Worldwide cover for loss, theft, damage and breakdown of your mobile phone (including faults).
  • Card loss assistance
    Help when your credit, debit and store cards get lost or stolen. You can also register cards for family members that live with you.
  • Everyday offers
    Get up to 15% cashback on certain purchases you make with your debit or credit card at a range of high street shops and restaurants.
Current Account Switch Guarantee

Switching to us is now faster and more convenient with the Current Account Switch Service Find out more about the benefits of switching to us.

Keep in mind

  • Monthly fee
    The Platinum Account has a monthly fee for maintaining the account of £21.
  • Other accounts
    We have accounts that give access to banking features with no monthly fee. But they won't have the same benefits as the Platinum Account.
  • Conditions
    Travel insurance, breakdown cover, mobile phone insurance and card loss assistance all have their own terms and conditions and limitations.

Want to find out more about the Platinum Account?

Select a benefit below to find out more information.

Arranged Overdraft

An arranged overdraft can act as a short term safety net. You can use it to borrow money up to an agreed limit through your bank account.

- Setting up an arranged overdraft is free and you’ll only pay a daily arranged overdraft fee if you use more than the fee-free amount of £300.

- If you use your arranged overdraft but pay it back before midnight the same day, then you won’t pay an arranged overdraft fee for that day.

  • Applying for an arranged overdraft - When you have applied for this account, at the end of the application you can apply for an arranged overdraft which you can add right away. You can also apply for one later. All overdrafts are subject to application and repayable on demand. You must be 18 or over to apply.
  • Amending an arranged overdraft - You can reduce or remove your arranged overdraft at any time through Mobile Banking, Internet Banking or Telephone Banking or by visiting your branch. But you must repay anything you owe if you want to remove an overdraft or anything over the new reduced limit you want. You can also apply to increase it. This application won't affect your credit score.
  • Helpful tools - You can use our eligibility checker and cost calculator to check your eligibility and calculate the cost of an arranged overdraft.
  • Unarranged overdraft - If you don't have enough money in your account to make a payment, we may either let you borrow through an unarranged overdraft or refuse to make the payment. Missing payments and using an unarranged overdraft can damage your credit score, please get in touch with us as we may be able to help you.

Applying for this product does not improve your eligibility for an arranged overdraft. All overdrafts are subject to our assessment of your circumstances and are repayable on demand.

Representative Example

A variable representative rate of 67.7% APR

A variable interest rate of 39.9% EAREAR is the Equivalent Annual Rate. This is the annual interest rate of an overdraft. This means you are charged over the year based on how often and how much you are overdrawn by, and the effect of compounding it – charging interest on interest already charged. This interest rate does not include any other fees and charges.

Based on borrowing £1,200

The APR includes monthly maintaining the account fees of £21 and an interest free amount of £50

How much does my overdraft cost in pounds and pence?

As an example, the interest cost of borrowing £500 is:

£2.87 for 7 days

£12.42 for 30 days

£25.18 for 60 days

How does our overdraft compare?

You can use the representative APR to compare with other products or credit providers, this can help you make sure that you choose the right type of borrowing for you.

Useful tools

You can use our calculator to work out how much your anticipated arranged overdraft borrowing would cost over different periods of time.


Cost Calculator

You can use our eligibility tool to find out if you are eligible for an arranged overdraft.


Eligibility Tool

Arranged overdrafts are subject to application and approval and repayable on demand. You must be 18 or over to apply. Arranged overdraft limits and interest rates vary based on your individual circumstances.


Do you already have a current account with us and need an arranged overdraft?

If you already have a current account with us, you can apply for an arranged overdraft through Internet Banking or Mobile Banking. You can also apply to increase your existing arranged overdraft limit too.

Log on to apply for an arranged overdraft


Account benefits explained

  • AXA worldwide travel insurance is provided and underwritten by AXA Insurance UK plc.

    Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a medical practitioner in the United Kingdom.

    Read the policy documents for full details and exclusions (PDF)

    We will also provide you with the Insurance Product Information Booklet (PDF) as part of the account application process.

    Some key benefits

    • Covers certain winter sports
    • Covers UK leisure travel when two or more consecutive nights accommodation is booked
    • Comprehensive cover including:
    • Emergency medical cover (up to £10,000,000)
    • Cancellation or curtailment cover (up to £5,000)
    • Personal accident cover (up to £30,000)
    • Baggage cover (up to £2,500, £500 of which for valuables)
    • Travel disruption cover (up to £5,000)
    • Multi-trip worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).

    Some important exclusions

    • All cover stops on your 80th birthday. As long as you are under 80 your spouse, civil partner or partner will also be covered until they reach 80
    • Medical conditions that you and anyone to be covered have, or have had, if they are not all on the ‘No Screen Conditions’ list must be declared and cover agreed with the insurer (there may be an additional premium if the insurer agrees to cover the condition(s)) 
    • £40 excess may apply 
    • Children must travel with you, your spouse, partner or civil partner or a responsible adult
    • The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)

    Claims and assistance

    To make a claim call Platinum Membership Services on 0345 850 5300. You can also log your claim with AXA online here.

    Abroad and need assistance? Call our 24-hour assistance helpline on +44 1633 815 819.

  • AA breakdown cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).

    Read the policy documents for full details and exclusions (PDF)

    We will also provide you with the Insurance Product Information Booklet (PDF) as part of the account application process.

    Some key benefits

    • Roadside Assistance
    • Accident Management
    • Customer covered, not the vehicle
    • Service is only available in the UK, Channel Islands and Isle of Man
    • Home Start
    • Relay

    Assistance and emergencies

    If you break down on the road, call the AA direct on 0800 783 0543 or Platinum Membership Services on 0345 850 5300. For AA Accident Management Support, call 0800 374 347.

  • Mobile phone insurance is administered by Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.

    Keep in mind

    • Unauthorised network charges are only covered in the event of a successful loss/theft claim.
    • You’ll need to pay a contribution of £100 each time you make a successful claim (this is the excess).

    Read the policy documents for full details and exclusions (PDF)

    We will also provide you with the Insurance Product Information Booklet (PDF) as part of the account application process.

    Some key benefits

    • Insures one phone on a sole account and two phones from joint accounts
    • Repair or replacement phone up to a maximum of £2,000 (including VAT)
    • Covers loss, theft,damage or breakdown (including faults)

    Some important exclusions

    • Excess is £100
    • No more than two successful claims per account holder in any 12 month period

    It’s recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future. Call Platinum Membership Services on 0345 850 5300 or follow these steps to register your mobile phone through Internet Banking:

    • Log on to Internet Banking
    • Select the ‘More actions’ button on your Platinum Account
    • Then select ‘View account benefits’ found under the ‘Account information and benefits menu’
    • You can register your phone under the ‘Mobile phone insurance’ section
  • Card loss assistance is provided by Citymain Administrators Ltd.

    Keep in mind no insurance cover is included with this service which means it does not provide any cover for any financial loss incurred due to the loss or theft of cards.

    Read the policy documents for full details and exclusions (PDF)

    We will also provide you with the Insurance Product Information Booklet (PDF) as part of the account application process.

    Some key benefits

    • With one call day or night, Citymain can request card issuers cancel all financial cards and issue replacements where possible
    • You can register the cards for your family if they live with you
    • You can also register your passport and driving licence numbers with Citymain for easy access should you lose them.

    We recommend you register your cards with Citymain. Call Platinum Membership Services on 0345 850 5300.

Account details

Applying and switching

  • Upgrade your current account

    You can upgrade to this account online if you’re an existing Lloyds Bank current account holder. Simply log on to apply, or register for Internet Banking if you haven’t already.

    Add Club Lloyds for an extra £3 per month

    (maximum £24 monthly maintaining the account fee)

    You can enjoy all the benefits of a Club Lloyds current account alongside your Platinum account. You will still keep all your Platinum benefits if you upgrade to Club Lloyds.

  • Online

    Fill in our simple online application form. We'll just need a few bits of information, and you need to be over 18, a resident in the UK, and either an EU national or have permission to stay in the UK for at least 12 months. All you'll need is:

    • address details for the last three years
    • details of your pensions, benefits, income and savings
    • employer's name and address

    In branch

    Book an appointment at your local branch and a member of staff will help you open the account from start to finish. You can also book by calling us on 0345 300 0000 (+44 1733 347 007 from outside the UK). Lines are open 7am - 11pm, 7 days a week.

    By phone

    Call us on 0800 015 4000
    Lines are open Monday - Friday 8am - 10pm, Saturday and Sunday 8am - 6pm.

  • Switching with us

    We can move your current account to a Lloyds Bank Classic Account in just seven working days. Your standing orders and Direct Debits will be automatically transferred to your new account. All you have to do is let us know the date you want to be switched and provide details of the account you want to switch from.

    Current accounts and services are offered subject to your status. They are available only to personal customers who are aged over 18, are resident in the UK, and are either an EU national or have permission to stay in the UK for at least 12 months.

    Current Account Switch Guarantee

    Current Account Switch Guarantee

    We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

    The service is free to use and you can choose and agree your switch date with us.

    We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).

    If you have money in your old account, we will transfer it to your new account on your switch date.

    We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.

    If there are any issues in making the switch, we will contact you before your switch date.

    If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

    Crystal Mark 20785–Clarity approved by Plain English Campaign

New current account customer? It's easy to apply online

Apply nowfor a club platinum account

Existing current account customer? Upgrade through Internet Banking

Upgrade nowto a club platinum account

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Financial Services Compensation Scheme

FSCS - Protecting your money

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

Account opening is subject to our assessment of your circumstances. You must be 18 or over to apply.
Overdrafts are repayable in full on demand. View Arranged Overdraft borrowing fees.
To be eligible for the switcher fee-free offer you must be accepted for an Arranged Overdraft on your Lloyds Bank account, have not had the offer in the last 12 months on your account, and complete a switcher application to switch your account to Lloyds Bank.