We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking

 

Lloyds Bank proof of identity

Proving your identity

We need you to prove your identity if you are a new customer opening a new account with us. Existing customers may also need to prove their identity when opening additional accounts.

What can you use to prove your identity?

In most cases you will only need to produce one of the following:

  • a current photo driving licence
  • passport from the United Kingdom

If you are an existing customer, you can use your existing bank card with Chip & Pin to verify your identity.

If you cannot provide one of the items above, you will need to bring two documents. One document from each of the following lists instead:

Proof of identity

  • Current EU/EEA passport, photo driving licence or identity card.
  • All other current signed passports, with a valid UK Visa where applicable.
  • HMRC Tax Notification.
  • Young Scots Card.
  • Biometric Residence Permit.
  • Blue disabled drivers pass.
  • Benefits entitlement letter.
  • UK Armed Forces ID Card.
  • Home Office Immigration Status Document accompanied by proof of right to reside.
  • Home Office Application Registration Card.
  • Northern Ireland Voters Card

Proof of address

  • Current EU/EEA photo driving licence.
  • Benefits entitlement letter.
  • HMRC Tax Notification.
  • Local authority tax bill for the current year.
  • Utility bill (such as gas or landline phone bill) dated within the last six months.
  • Bank, building society or UK credit union statement.
  • UK, EU/EEA mortgage statement.
  • Current UK provisional driver’s licence.
  • UK credit card statement.
  • Tenancy agreement issued by a solicitor, housing association, local council or reputable letting agency.

Important note regarding acceptable documents:

  • Where you need to provide two separate documents, the same one can’t be used twice, even if it appears on both lists. The documents must be from different companies.
  • All documents must be the most recent ones. We don’t accept expired documents.
  • Documents used for proof of address should show your full name and current address.
  • We accept statements printed from Internet Banking.
  • We reserve the right to obtain additional identification and address verification documents if required.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

PhoneBank® is a registered trademark of Lloyds Bank plc.