Worried about paying your mortgage? We have various ways that we can help you.
We need you to prove your identity if you are a new customer opening a new account with us. Existing customers may also need to prove their identity when opening additional accounts.
In most cases you will only need to produce one of the following:
If you are an existing customer, you can use your existing bank card with Chip & Pin to verify your identity.
The Biometric Residence Permit card may not be accepted in all our online journeys. You may need to provide additional documentation.
If you cannot provide one of the items above, you will need to bring two documents. One document from each of the following lists instead:
We are committed to helping people who have difficulty accessing banking. If because of your circumstances you do not have any of the items listed above we may still be able to help you open an account. Please contact your local Branch for assistance.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Calls may be monitored or recorded to help us improve our quality of service.
PhoneBank® is a registered trademark of Lloyds Bank plc.