Make a complaint online

If you’re unhappy about a product or service you’ve received in the Channel Islands or the Isle of Man, use this form to make a complaint.

If your account is based in the United Kingdom, you need to complete this UK complaints form.

1. Please share the details of your complaint below:

To help us resolve your complaint as quickly as possible, please include the following:

  • as much information about the complaint as you can give
  • any actions you wish us to take to resolve your complaint.

This will be emailed to us when you complete the form. Please do not include any confidential information such as account numbers as email is not secure and could be read by others.

We can’t accept liability for any lost data that you supply.

2. Please complete your contact details: