Scam calls

This is a common type of scam and can happen to anyone.

But it’s easy to avoid if you know how to spot the tell-tale signs.

A scam call is when a fraudster calls up and pretends to be us or someone else you may trust.

Fraudsters want you to move your money to another account - their account.

To do this, they’ll lie and say things like:

  • There’s a problem with your account or it’s at risk from fraud.
  • You’re due a refund or have internet problems.
  • They need your help to catch criminals.
  • The bank is trying to steal your money or are issuing fake notes.
  • You owe money to HMRC.

They can copy our telephone number so it looks genuine on your caller ID. And they can even sound professional on a call.

Scam calls video

How to beat scam calls

Fraudsters use lots of tricks to try to get you to hand over money.

Pretending to be a bank is their favourite. But they may also pretend to be HMRC, the police, a well-known company or an organisation.

Only a fraudster would call to tell you to move money to another account.

If you get a call like this, hang up.

A scam call can’t work if you hang up the phone.

Did you know you can dial 159 to talk to us if you get a call and think it’s a scam. This is a new and safe way to get in touch with your bank.

You can call from any major landline or mobile network.

Tips to beat scam calls

  • If a caller tries to hurry you into making a quick decision, it’s a sign of a scam.

    Don’t rush. A genuine caller won’t mind if you take your time.

    Fraudsters may ask you to 'keep it quiet' and not tell anyone about the call.

    Never trust anyone who asks you to do this.

  • Unless you called for help, never download anything to your device for a phone call.

    Fraudsters use this trick to try to take control of your device to steal details and money.

    If you need to download a file or programme, only use a trusted source. 

  • You should never have to log on to your computer or Internet Banking for someone who calls out of the blue. We’ll never call to ask for your log on details. 

Think you've fallen for a scam?

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us now Contact us now

Lloyds Bank will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code or card expiry date.
  • Move money to another account.

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